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Employment Type:
Full time
Job Category:
IT Specialist (SysAdmn/CustSpt), GS 11/12 (External) (Dallas)
(This job is no longer available)
Federal Bureau of Investigation (FBI) | Washington, District of Columbia
Grad Date

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Job Description

Who May Apply


Open to ALL U.S. Citizens.

Opening Date:   10/04/2019

Closing Date:     10/11/2019 @ 11:59 pm (EST)

Questions regarding this opening should be directed to Vincent A. Franks at vafranks@fbi.gov.

Job Summary

Position:  IT Specialist (SysAdmn/CustSpt), GS 11/12

Division:  Dallas | Dallas - HQC

Location:  Dallas, TX

Working Hours:  8:15 a.m. - 5:00 p.m.


GS 11:  $66,831.00 - $86,886.00

GS 12:  $80,103.00 - $104,138.00

Full Performance Level:  GS 12

Number of Positions Available:   1

Duration:  Full Time/Permanent

Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.

Key Requirements

  • Must be a U.S. citizen.
  • Must be able to obtain a Top Secret (TS) clearance.
  • Must be able to obtain an SCI clearance.
  • Some travel may be required.
  • Must have (or be able to obtain) a valid driver’s license.
  • Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI).

Mission Statement

The mission of the FBI is to protect the American People and uphold the Constitution of the United States.

Physical Demands

While some of the work is sedentary, there is frequent requirement for regular and recurring lifting and carrying of heavy weight (over 50 pounds) and occasional lifting and carrying of heavier materials and objects.

Major Duties

  • Resolves complex processing issues and error conditions requiring complex processing software changes.
  • Reviews daily operational needs to detect, diagnose, and resolve significant problems or error conditions relating to the wide area network and that which occur as a result of equipment malfunctions or incompatibility of application software.
  • Monitors compliance with security provisions to guarantee data integrity and guard against unauthorized access to ADP information.
  • Responsible for planning and modifying or developing complex systems involving non-standard Bureau operating systems or those involving complex integrated systems.
  • Conducts configuration management of systems.

Qualifications and Evaluations

Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.

Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans’ preference will be applied.

All applicants will be rated on the following Competencies:

  • Collaboration
  • Communication
  • Customer Service
  • Flexibility/Adaptability
  • Initiative
  • Interpersonal Ability
  • Organizing and Planning
  • Problem Solving/Judgment
  • System Maintenance
  • Technology Awareness

Specialized Experience Requirements

GS 11:  Applicants must have one (1) year of specialized experience equivalent to the GS 09 grade level.

Specialized Experience is:

  • Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.
  • Configured, installed, repaired, and/or maintained computer networks, desktops, and mainframe operating systems.
  • Diagnosed and resolved system problems by analyzing problems and issues.
  • Worked with clients and customers to assess their needs; provided assistance, resolved problems, and provided quality products and services.
  • Conveyed information clearly and concisely, orally and in written format.

GS 12:  Applicants must have one (1) year of specialized experience equivalent to the GS 11 grade level.

Specialized Experience is:

  • Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.
  • Managed short and long-range IT projects.
  • Configured, installed, repaired, and maintained computer networks; desktops; and mainframe operating systems.
  • Diagnosed and resolved system problems by analyzing a variety of conditions, problems and issues regarding hardware, software, and networks.
  • Worked with clients and customers to assess their needs; provided assistance, resolved problems, and provided quality products and services.
  • Conveyed information clearly and concisely, orally and in written format.


Education may be substituted for specialized experience as follows:

GS 11:  Applicant must have a Ph.D. OR equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related.

GS 12:  Education may not be substituted for specialized experience at this grade level.

Degrees must be in one of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

All degrees must be from an accredited college or university.  Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

How to Apply

The following instructions outline our application process:

  1. Click the "Start" button to begin an application.  You will be prompted to either Sign In to continue the application, or to register with FBIJOBS if you don't already have an account.
  2. Follow the Step by Step process to submit an application. You will be guided through each step in the process.  You are required to complete all sections of the application to successfully submit your application.

Required Documents

To apply to this position, interested applicants must provide a complete application package by the closing date which includes:

  1. Your resume, specifically noting relevant work experience and associated start and end dates
  2. A complete assessment questionnaire
  3. Other supporting documents (if applicable):
    • College transcripts, if qualifying based on education or if there is a positive education requirement
    • Notification of Personnel Action, SF-50
    • Most recent Performance Appraisal; not applicable to current FBI employees
    • Veterans:  DD 214
    • Disabled Veterans:  DD 214, SF-15, and VA letter dated 1991 or later

How to Attach Documents

To attach documentation for submission, please follow the instructions below.  Once documents are successfully attached, they will automatically be sent to HR.

  1. Follow the steps of the application process until you reach the Attachments step.
  2. Click "Add Attachment".
  3. Select the appropriate Attachment Type (or "Other" if one is not available).
  4. Populate the “Attachment Purpose” field.  Click "Continue".
  5. Choose the device on which the attachment is located.
  6. Upload the desired attachment.
  7. To add additional attachments at this point in the applications process click the "+" on the Attachments step.

To attach documentation to your Global Profile please follow the instructions below:

  1. Login to your FBIJOBS account, and click "My Submissions".
  2. Click "Add Attachment" located under the "Cover Letters and Attachments" section.
  3. Follow steps 3-6 listed in the previous section.

You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. If applying online is a hardship, please contact the HR Specialist listed in the vacancy announcement prior to the closing date for assistance.

What to Expect Next

Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.

Additional Information

  • The FBI is in the Executive Branch of the federal government.  It is one of the components of the Department of Justice (DOJ).  The FBI is the principle investigative arm of the DOJ.  All FBI positions are in the excepted service.
  • Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph.  You must be suitable for Federal employment; as determined by a background investigation.
  • Failure to provide necessary and relevant information required by this vacancy announcement may disqualify you from consideration.  Additional information will not be requested if your application is incomplete.  Your application will be evaluated solely on the basis of information you have submitted.
  • Management may select at any grade for which this position has been announced.
  • Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher-level duties.
  • Limited Movement Policy:  Employees entering a position through a competitive OR non-competitive action may be precluded from moving to another position within the Bureau by means of reassignment or change to a lower grade for a minimum of 12 months.  This policy does not apply to probationary employees.  If you are hired, you will be required to serve a two-year probationary period. Probationary employees are generally precluded from being considered for all job opportunities until 12-months of their 24-month probationary period have concluded.  Probationary employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.
  • Memorandum of Understanding:  Work performed outside assigned duties (that would not normally be documented on a SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum of Understanding):

a.  Percent of time worked in the particular position (cannot conflict with main duties)
b.  The month/year work began
c.  Frequency worked (i.e., daily, monthly, etc.)
d.  Specific duties performed

Attach the Memorandum of Understanding to your application in the “Cover Letters and Attachments” section of My Career Tools on the Careers Home page. Please upload the attachment as type “Other.”

Veterans' Preference

If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume and application. Your veterans' preference entitlement will be verified by the employing agency.


Nepotism is the act of favoring relatives in the hiring process, and is prohibited by law. Public officials are prohibited from hiring or promoting relatives or relatives of officials in their chain of command, as well as actively or indirectly endorse a relative’s appointment or promotion.

During the hiring process, all selected candidates and FBI hiring managers will be required to certify they are not related to anyone involved in the hiring process.

Reasonable Accommodation Request

The FBI provides reasonable accommodations to qualified applicants with disabilities.  If you need a reasonable accommodation for any part of the application and/or hiring process, please notify the Office of Equal Employment Opportunity Affairs (OEEOA) Reasonable Accommodation (RA) Program by either e-mail at REASONABLE_ACCOMMODATIONS@ic.fbi.gov, telephone at 202-324-2158, or FAX at 202-324-3976.  Your request will receive an individualized assessment.

This e-mail address is only for reasonable accommodation requests.  Please do not submit your application and/or any questions unrelated to reasonable accommodations.  Should any applications be received, they will not be forwarded for consideration during the hiring process.

Equal Employment Opportunity

The FBI is an Equal Opportunity Employer and all qualified applicants will receive consideration for this vacancy. Except where otherwise provided by law, selection will be made without regard to, and there will be no discrimination because of color, race, religion, national origin, political affiliation, marital status, parental status, physical or mental disability, genetic information, age, sex, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism, or any other non-merit.


About Federal Bureau of Investigation (FBI)

As the nation’s top law enforcement and intelligence organization, the FBI offers valuable work experience for students at every education level. We encourage students to experience our educational opportunities to learn what it’s like to work for the FBI. The FBI Honors Internship Program is one of the most prestigious and competitive internships in the country. The 10-week paid summer internship immerses graduate students pursuing JDs, MBAs, MDs and PhDs in unique experiences that combine law enforcement with national security and intelligence. Participants work at FBI headquarters or in one of the FBI’s 56 Field Offices nationwide. The FBI Collegiate Hiring Initiative gives recent graduates a chance to explore and transition into the many exceptional career paths the FBI has to offer. Graduating seniors or individuals who have graduated within two years of their application date, with an undergraduate, graduate or PhD degree, are eligible.