3-5 years of experience
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Employment Type:
Full time
Job Category:
Assistant General Manager
Fat Cats | Slc, Utah
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Job Description

The FatCats Assistant General Managers are expected to provide overall leadership, supervision, and direction on strategic initiatives and operating standards.

At FatCats our Mission and Values are the foundation to providing a great guest experience every day and should be the driving force behind all job expectations and responsibilities.

FatCats Mission and Values and the essential responsibilities of the Assistant General Manager are listed below in the following key areas:

FatCats Mission Statement

"We create experiences that bring you back!"

FatCats Values- PRIDE

P - Passionate- "I am enthusiastic"

R - Respect- "I respect myself and others"

I - Integrity- "I do the right thing"

D - Disciplined- "I strive for excellence"

E - Empowered- "I make a difference everyday"

Total Customer Satisfaction

* Ensures that the facility they are assigned to consistently delivers the highest quality service possible and that our customer's experience while visiting their location provides total satisfaction.
* All activities and decisions are completely focused on and driven by the customer's needs. Models and creates an environment in which the customer is always right.
* Hires high-quality people who demonstrate and ensure consistent customer satisfaction.
* Evaluates their facility quality standards. Provides regular feedback and coaching to their team members in areas that need improvement. Ensures that appropriate monitoring tools are utilized.
* Ensures that all employees are trained, motivated, and empowered to deliver total customer satisfaction. Makes sure that all employees demonstrate a high level of service to our customers. Provides training, coaching, and feedback in any areas that are below standard.
* Ensures their facility is neat, clean, and organized. Makes sure that the use of systems and procedures maintain the company standards.
* Communicates all customer comments and concerns to the appropriate team members and follows up to ensure that comments are handled in a timely and effective manner.

Training and Development

* Continuously works to improve the skills, knowledge, and moral of all employees within their supervision. Ensure all employees receive the necessary training and support to perform their duties to their full potential.
* Treats all employees with dignity and respect; creates an environment where the entire FatCats team does the same.
* Ensures that all team members within their facility receive appropriate orientation, training, and development opportunities.
* Prepares qualified employees for promotion to the next position. Continually develops employees for management level roles.
* Seeks development and growth opportunities for personal improvement.
* Trains, coaches, and provides regular performance feedback (both positive and corrective) to motivate and improve the performance of all employees.
* Evaluates the overall performance of each employee based on clearly communicated standards and expectations.
* Communicates and supports company goals, decisions, and directives. Follows up to ensure understanding.
* Makes tough decisions regarding all performance issues. Confronts poor performance and takes corrective action. Holds employees accountable for performance.
* Provides appropriate and effective counseling and/or discipline. Maintains proper documentation for all disciplinary situations.
* Makes a continuous effort to maintain a fun and enjoyable working experience.
* Provides effective training and follow-up of new products, programs, and changes.
* Actively recruits members for FatCats staff. Matches the skills and abilities of management to the needs of the facility to maximize results.
* Utilizes effective leadership skills to maximize the performance of the FatCats team.

Effective Business Management

* Works to maximize the financial performance and profits of the facility under their supervision.
* Provides input in the development of FatCats business plan. Supports the execution of the business plan (key elements include financial responsibilities, manpower planning, and local restaurant marketing) to attain results.
* Analyzes FatCats performance and initiates appropriate corrective actions in conjunction with the General Manager when deviations occur from expectations.
* Effectively utilizes available systems, procedures, and technology to meet business objectives.
* Makes appropriate business decisions independently.
* Meets long and short-term employee staffing needs for their facility.
* Supports company-wide marketing programs and evaluates local competitors marketing opportunities. Works with the GM to maximize sales.
* Utilizes effective time management, organization, planning, communication, delegation, and follow up to achieve results.
* Appropriately handles all interpersonal contacts in a positive and professional manner.


* High school diploma or equivalent. College Degree preferable. Excellent verbal and written communications skills. Is capable of communicating effectively with customers and employees. Bi-lingual skills a plus.
* Two to three years in management positions. Preferably restaurant experience including full service, fast casual, or quick service restaurants.
* Must have a valid driver's license and a good driving record. Must have proof of insurance.
* Must have a telephone or other reliable means of communicating with all employees. Must be accessible 24 hours a day, 7 days a week. Maintains an open door policy for all employees.
* Basic knowledge of computers.
* Financial/analytical aptitude including planning, budgeting, scheduling, and P&L management.
* Good presentation skills.
* Ability to get results through others.
* Organizational, planning, and time management skills.
* Ability to facilitate problem-solving.
* Ability to achieve and maintain desired results.
* High sense of urgency; self-motivator.
* High level of team building skills.
* Ability to work the hours necessary to manage and operate the business effectively. Able to work a minimum of 50 hours per week. Able to work flexible hour's necessary to manage and operate the restaurant effectively. Scheduled to work opposite of the General Manager to maximize the management coverage for all day parts.
* Ability to visually observe the facilities operations and employee work performance.

Physical Demands

* Ability to process information/merchandise through computer system and POS register system.
* Ability to communicate with associates and guests.
* Ability to read, count and write to accurately complete all documentation.
* Ability to freely access all areas of the store including selling floor, stock area, and register area.
* Ability to operate and use all equipment necessary to run the store.
* Ability to climb ladders.
* Ability to move or handle merchandise throughout the store generally weighing 20 pounds.
* Ability to work varied hours/days as business dictates.

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