Experience:
No experience
Employment Type:
Part time
Posted:
2/16/2020
Job Category:
Customer Service
Distribution Center Help Desk
(This job is no longer available)
Fastenal | Akron, OH
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Job Description

Distribution Center Help Desk

940 W. Wilbeth Rd., Akron, OH 44314

Part-Time Shift(s): Monday-Friday 12pm-5pm

OVERVIEW:

Working as Part-Time Distribution Center Help Desk, you will provide assistance to Fastenal branches by responding to Help Desk calls. This is an entry-level position based out of our distribution center located at 940 W. Wilbeth Rd., Akron, OH 44314.

RESPONSIBILITIES:

The duties and responsibilities of this position include, but are not limited to:

o Contacting customers via email and telephone

o Retrieving product for walk-in customers

o Auditing inventory

o Responding to support emails and FastHelp tickets

o Complying with safety regulations

REQUIRED POSITION QUALIFICATIONS:

The following skills and qualifications are required for this position:

o Prior administrative/customer service experience OR industry experience and product knowledge

o Excellent written and oral communication skills

o Proficient using Microsoft Office Suite

o Highly motivated, self-directed, and customer service oriented

o Demonstrate strong attention to detail and math aptitude

o Ability to learn and perform multiple tasks in a fast paced environment

o Ability to work independently as well as in a team environment

o Willingness and ability to work a flexible schedule

o Demonstrate our core values of ambition, innovation, integrity and teamwork

o Ability to lift, slide and lower packages that typically weigh 25lbs-50lbs

o Ability to pass the required drug screen (applicable in the US, Puerto Rico, and Guam ONLY)

ABOUT US:

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to approximately 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

About Fastenal

Fastenal Company (Fastenal) sells industrial and construction supplies in a wholesale and retail fashion. As of December 31, 2008, the Company had 2,311 store locations located in the United States (50 states), Puerto Rico, Canada (eight provinces), Mexico (14 states), Singapore, China and the Netherlands. The Company operated 14 distribution centers in North America as of December 31, 2008, from which the Company distributed products to its store locations and in-plant locations. As of December 31, 2008, its industrial and construction supplies were grouped into 10 product lines: fasteners, tools, cutting tools, hydraulics and pneumatics, material handling, janitorial supplies, electrical supplies, welding supplies, safety supplies and metals. (Source: 10-K)