5+ years of experience
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Employment Type:
Part time
Job Category:
Key Account Manager -Temporary
(This job is no longer available)
FanDuel | Los Angeles, CA
Grad Date

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Job Description

About Us:

FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Betfair US, DRAFT, and TVG. FanDuel Group has a presence across 45 states and 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, and Scotland.

About the role:

TVG is seeking to hire a Key Customer Account Manager that will join the highly successful TVG US Key Account Management Team. This aggressive customer relationship building department has achieved significant revenue gains and wager growth for the company in its first seven years of operation. The Key Account Team is responsible for managing players that generate a quarter of the company's total US sales volume. This new Key Account Manager will be held to the highest performance standards requiring 24/7 availability to our highest value patrons. They must possess scheduling flexibility and high energy to travel throughout the US building new business. Maintaining 100% customer satisfaction levels with TVG products and services and a never ending focus on player retention and loyalty are top priorities of this role and a driving force behind all actions and initiatives. Working at a feverish pace to find new players who display revenue growth potential is the norm. Possessing strong analytical skills are important to this role; this person will be conducting regular evaluations of their assigned players and new potential customers, along with monitoring ROI.

What you'll do:

* Build and maintain premium and profitable relationships with highest value customers.
* Secure new Key Account through recruitment and development of existing accounts, offering referral bonuses and use of business resources to locate new potential high value players.
* Build effective relationships and grow retention rates with assigned Key Accounts through communications at VIP events and one-on-one meetings.
* Track and report on Key Account performance and offer marketing strategies.
* Represent TVG at sponsored VIP Events and other horse racing related functions.
* Promote TVG customer goodwill and educate customers on TVG services and products.
* Assist in development and operation of VIP handicapping contests and promotions.
* Be on call for Key Accounts 24/7.
* Ability to work flexible shifts and days of the week, including holidays and weekends.
* Utilize analytical and insight skills for evaluating player ROI and decision making involving Key Account revenue maximization.
* Contribute ideas and offer customer feedback for the development of new wagering products and loyalty incentives.
* Liaison effectively with Insights, Marketing, DBA, Legal and Customer Relations departments to build success with overall customer experience
* Utilize excellent multi-tasking and planning skills in order to effectively execute programs in a deliberate and fast manner.
* Weekly, monthly, and quarterly reporting on ROI performance against quarterly KPI's

Required Qualifications:

* Experience of at least 3-5 years in a similar function/departments
* Possess high level knowledge and understanding of the horse racing industry
* Possess high level knowledge of pari-mutuel wagering
* Must be a self -starter and problem solver
* Excellent verbal, telephone, and written communication skills
* Maintain professional business standards at all times
* Must have reliable transportation
* Must be willing to travel extensively
* Ability to work autonomously
* Ability to effectively relate and communicate with diverse customer base
* Must possess excellent listening and intuitive skills for effective communication with players
* Knowledge of MS Word, MS Excel, Outlook and databases
* Proactive problem solver attitude with flexibility to work across different units.
* Strong work ethic complemented by positive can do attitude.

Preferred Qualifications:

* Possess working knowledge and user experience with ADW account and mobile wagering
* Bachelor's degree from accredited university in related field strongly desired
* AA degree plus relative experience may be consider in lieu of Bachelor's degree
* Knowledge of CRM tools (Salesforce, Microsoft Dynamics, SMS)
* Ability to successfully plan, develop, and execute promotions and offers.
* Ability to successfully plan, develop, and execute VIP level customer events and activities.

What you get in return:

Beyond working with such a great team.

* Contribute to exciting products used by a highly passionate user base
* Personal learning and development opportunities
* 401K with company contribution match

There's more, but we don't want to go on and on!

FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgment or harassment. Our focus is on developing employees so that they reach their full potential.

About FanDuel

FanDuel is a leading Interactive Fantasy Sports Company providing one-day fantasy sports contests. It enables consumers to draft fantasy sports teams at any time in one-day head-to-head or multi-player contests. Players pay an entry fee for each contest in which they participate and vie for cash prizes awarded to the player whose team generates the most fantasy points in a given competition. With offices in San Mateo, Calif., and Edinburgh, U.K., FanDuel hosts fantasy football, baseball, hockey and basketball competitions. The Company launched its first game at DEMO 08 and was selected in 2008 as one of the U.K.'s top 20 web companies. FanDuel.com, the company's first premium sports game, launched in 2009.