Experience:
No experience
Employment Type:
Intern/Co-op
Posted:
5/22/2019
Job Category:
Hospitality
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Rooms Division Intern - Guest Services
Fairmont Hotels & Resorts | Austin, Texas
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Job Description

Rooms Intern - Guest Services

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a member of Guest Services with Fairmont Hotels & Resorts, your knowledge of the hotel and the professionalism you display will create a sense of "welcome" like no other.

Hotel Overview: Fairmont Austin will offer 1,048 guestrooms and suites, along with 140,000 square feet of meeting and event space. This is your opportunity to be part of the most anticipated hotel opening in one of the fastest growing markets in the US.

Summary of Responsibilities:

Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

* Responsible for the delivery of Guest's to their room, luggage, messages and any other items for delivery within the Hotel


* Consistently offer professional, friendly and engaging service


* Ensure the timely and efficient transfer of luggage to and from the guest's room


* To ensure the guest is familiar with their room upon arrival ie. temperature control


* Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain


* Assist guests regarding hotel facilities in an informative and helpful way


* Follow department policies, procedures and service standards, including all safety policies


* Other duties as assigned



Qualifications:

* Previous customer related experience an asset
* Excellent communication skills and a professional presentation
* Strong interpersonal and problem solving abilities
* Highly responsible & reliable
* Ability to work well under pressure in a fast paced environment
* Ability to work cohesively with fellow colleagues as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position include but are not limited to the following:

* Constant standing and walking throughout shift


* Frequent lifting and carrying up to 30 lbs


* Constant kneeling, pushing, pulling, lifting


* Frequent ascending or descending ladders, stairs and ramps



Visa Requirements: Candidates must be legally eligible to work in the United States.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

This company profile was created by AfterCollege and is about Fairmont Hotels & Resorts. This page is not endorsed by or affiliated with Fairmont Hotels & Resorts. For questions regarding company profiles, please email: care@aftercollege.com.