Experience:
No experience
Employment Type:
Full time
Posted:
5/18/2019
Job Category:
Customer Service
Assistant Guest Services Manager
(This job is no longer available)
Fairmont Hotels & Resorts | New York, NY
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Job Description

Assistant Guest Services Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Guest Services Manager, where you will lead, train and recognize your team in support of exceptional guest service!

Hotel Overview:

Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar and stylish Rose Club, as well as the legendary Palm Court, New York City's premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Summary of Responsibilities:

Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

* Consistently offer professional, friendly and engaging service
* Assist the Guest Services Manager in leading the Guest Services department and ensure all service standards are followed
* Handle guest concerns and react quickly, logging and notify proper departments as required
* Attend regularly scheduled departmental meeting
* Assist in managing the departmental budget
* Balance operational, administrative and Colleague needs
* Assist guests regarding hotel facilities in an informative and helpful way
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned

Qualifications:

* Previous leadership experience required
* Previous PMS experience required
* Computer literate in Microsoft Window applications required
* University/College degree in a related discipline an asset
* Must possess a professional presentation
* Strong interpersonal and problem solving abilities
* Highly responsible & reliable
* Ability to work well under pressure in a fast paced environment
* Ability to work cohesively as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
* Previous leadership experience required

Desired Qualifications:

Japanese and/or Mandarin speaking skills

Visa Requirements: Must be legally authorized to work in the United States.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!