3-5 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Inbound Account Liaison
Factor Finders, Llc | Cleveland, Ohio
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Job Description

Factor Finders has an immediate Full time opening for a dynamic Inbound Sales Associate. If you're looking to turn your outgoing personality and incredible people skills into a new career with a growing company, we'd like to hear from you.

Position Summary

Your primary responsibility is to provide excellent customer service to our prospective customers. In this role, you'll work with inbound leads only, no outbound or cold calling. you'll answer questions, address any concerns, educate customers about our services and identify solutions that meet their needs. This is not a commission based position


Field inbound leads via phone, chat and email

Provide fast, personalized follow-up to customer inquiries

Proactively engage website visitors by initiating online conversations

Ask questions to qualify prospects and fit them with the best possible solution

Educate customers on our services and communicate the benefits of working with us

Conduct regular follow-up with prospects to ensure customer satisfaction and retention

Track and document progress and follow-up efforts within Salesforce

Stay up to date on product offerings to better serve our customers

What We're Looking for in a Candidate

A natural ability to connect with people

Ability to communicate in a clear, professional manner

Outgoing personality

Adaptable and comfortable with thinking on your feet situations

Strong problem-solving ability

High level of enthusiasm and initiative

Eager to learn new skills

At least 2 years of college or equivalent experience

What We Offer

We offer 100% company-paid health insurance and long-term disability, a retirement plan with company match, paid vacation and paid holidays. We re happy to provide full (paid) training to the right candidate and we offer opportunities for ongoing professional development. The dress code here is casual (yes, you can wear jeans) and we have an onsite gym.

About Us

Factor Finders offers small business financing services to a nationwide market. You can think of us as a financing matchmaker. We partner with financing companies throughout the United States and strive to match our customers with a funding option that fits their business.



Applicants must be eligible to work in the specified location

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