1-3 years of experience
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Employment Type:
Full time
Job Category:
Supply Chain / Logistics
Order Management Operations Agent
(This job is no longer available)
Grad Date

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Job Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

* 15,000 trained professionals
* 250+ locations worldwide
* Fortune 500
* Globally unified systems


Support team operations to ensure accurate and timely data. Drive consistency and efficiency by ensuring core operations are completed per OM KPIs within Order Management scope of services. Ownership of consistent accounting accuracy and timeliness.


* Responsible for all Order Management Inbox correspondence and operations
* Facilitate proactive daily communication with origin offices as necessary

* Disseminate communication to correct OM CSR as needed

* Weekly audits of non-final statuses in OMB

* Ensure 100% OM processing for all shipments within OM scope of services

* Timely completion of inbox operations as noted in OM Reference Material

* Accounting
* AJAX - No W/O. All origin payments made within 45 days of origin invoice date

* Billing - No add bills over 30 days

* Ownership of Order Management Booking tool
* Weekly audit of OMB non-final state statuses

* Ensure 100% compliance with Operational Process Standards and Key Performance Indicators

* Proficient in demoing Analytics, Order Management Booking, and expo Visibility

* Training for all new employees and guests who come to the department
* Students of the Industry

* Employee and customer visitors

* Cross-train to understand all roles within the department, and be able to assist when needed
* Back-up for all personnel on the team

Personal Development:

* Actively pursue learning opportunities for growth (SOTI, Leadership, Import Compliance Officer). Examples only. Not limited to.

* Support the Department Leadership Team

* Team leader in training (Certifications, Workbooks, CBT's Etc.)

* Foster team unity

* Advocate and pursue process improvements

* 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
* Understanding of ocean documentation process a plus
* Pro-active, strong organizational skills
* Good computer skills (Excel, Word, PowerPoint)
* Hazardous Materials certification (preferred)
* Fluent in English

Expeditors offers excellent benefits

* Paid Vacation, Holiday, Sick Time
* Health Plan: Medical, Prescription Drug, Dental and Vision
* Life and Long Term Disability Insurance
* 401(k) Retirement Savings Plan
* Employee Stock Purchase Plan
* Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.