Experience:
No experience
Employment Type:
Full time
Posted:
9/14/2019
Job Category:
Customer Service
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Customer Service Representative
Esurance | Sioux Falls, South Dakota
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Job Description

Summary

Team. Culture. Community. That's Life at Esurance. We're looking for Customer Service Representatives that want to join our dynamic and award-winning team of individuals who are committed to making insurance surprisingly painless! We're a socially conscious company that's focused on creating a diverse work environment. Our associates bring rich perspectives and innovation to our business while providing an outstanding customer experience. At Esurance, you'll have the opportunity to expand your skills and discover your potential.

Esurance combines the spunk of a startup with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work.

To learn more about Life at Esurance, please review our Glassdoor page and see why our employees love to work for us!

What our Sales and Service team is all about:

Esurance is one of the fastest growing insurance providers for self-serve customers. So naturally, our Sales and Service department holds itself to a higher standard when it comes to ensuring our customers get the service they need. And deserve. We quickly identify each caller's needs and match them with the right Esurance products. And we act as customer advocates, with the goal of inspiring confidence and loyalty in every interaction we have. Working on our Sales and Service team allows you to maximize your critical-thinking and problem-solving skills as you help identify the best solution for every caller. We have a variety of positions in customer service, inside sales, analytics, and operations. We also have some amazing work-from-home opportunities.

Details you need to know

* Start Date: Monday, Novemeber 4, 2019
* Job Type: Full Time, 40 hours/week - on-site position
* Training Schedule (Paid): 9 AM - 5:30 PM CST
* Shift after training: 40-hour shifts, Sunday through Thursday from 12:30pm - 9:00pm - CST + shift differential

Responsibilities

Interacts extensively with customers. Responds to customer inquiries, gathers information, keys data, resolves problems and provides answers to customers.Job Responsibilities:

* Provides superior phone service to customers.
* Treats all customers and coworkers courteously and professionally; handles irate customers in a professional manner.
* Learns and maintains a thorough working knowledge of all product information.
* Calls customers to provide advice on follow up research items.
* Initiates workflow (Webforms) documents with other departments accurately.
* Obtains customer feedback information and forwards information to suggestion tracking.
* Follows instructions and pre-established guidelines to perform the functions of the job.
* Conducts research to determine best resolution to customer issues in balance with business needs.
* Promotes the company by providing top-notch service and inviting referrals.
* Meets or exceeds Customer Service Rep 1 standards for customer service quality and productivity.
* Performs other duties as assigned.

Qualifications:

* Able to listen attentively and provide excellent customer service skills with difficult callers.
* Excellent communication skills both oral and written with the ability to write clearly and the ability to read aloud accurately with proper grammar, good enunciation, and smooth flow.
* Able to perform basic mathematical calculations.
* Able to operate a phone, computer system, copier, and other office equipment.
* Able to adhere to all organizational policies and procedures.
* Able to type 35 or more wpm (words per minute).

Experience / Education:

* High school diploma or equivalent education required.
* 1 or more years of experience in a customer service or call center environment required.Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Benefits

At Esurance, being committed to our employees is not just something we say, it's something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

Health & wellness

* Medical, vision, and dental insurance
* Life Insurance
* Accidental death and dismemberment coverage
* Wellness tools and coaching
* Group critical illness coverage
* Accident indemnity and hospital indemnity plans
* Group legal
* Student Loan Repayment Program
* Identity Protection

Savings

* 401(k) plan with annual matching contribution
* Choice Dollars
* Referral bonuses
* Performance-rewarding bonus system
* Tuition assistance program (up to $5,250 per year)
* Health savings and flexible spending accounts
* Commuter benefits

Family & community

* Adoption assistance
* Buckle Up Baby program
* Pet insurance discount
* Charitable gift matching
* Give Time, Get Time volunteer program
* Employee Assistance Program

Time off

* Paid time off (holidays, vacation, personal days)
* Short-term disability
* Long-term disability (employee-paid option)

About Esurance

About Esurance - Esurance, a subsidiary of White Mountains Insurance Group, Ltd. (NYSE: WTM), provides personal auto insurance direct to consumers online and through select online agents. Esurance is dedicated to constantly improving the way people shop for, buy and manage their auto insurance. By combining the best of technology with industry know-how, Esurance is able to offer hassle-free auto insurance coverage with 24/7 customer service and claims handling at competitive rates. Through Esurance's Web site, http://www.esurance.com, customers can get instant auto insurance quotes, view comparison quotes, buy an Esurance policy and print their proof of insurance card - all in minutes. Esurance also offers policyholders the ability to make policy changes and file claims instantly online, demonstrating its commitment to improving the entire insurance process from quote to claim.

This company profile was created by AfterCollege and is about Esurance. This page is not endorsed by or affiliated with Esurance. For questions regarding company profiles, please email: care@aftercollege.com.