No experience
Employment Type:
Full time
Job Category:
Retention Research Analyst
(This job is no longer available)
Esurance | San Francisco, CA
Grad Date

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Job Description


Esurance is looking for a Retention Research Analyst to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you'll have the opportunity to expand your skills and discover your potential.

If you're looking for a career at a socially conscious company that offers great benefits - including matching 401k and tuition reimbursement - then you may have just found your new home.

Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work.


Analyzes the impact of Esurance products and processes on customer retention behavior and identifies areas of opportunities to improve customer retention. Job Responsibilities:

* Conducts research and performs analysis to understand retention rates of different customer segments.
* Performs ad hoc analysis of business situations, systems, and problems.
* Conducts data query and analysis to determine the profitability of an investment or project.
* Develops financial and statistical models to aid retention improvement activities
* Serves as an internal expert focusing on retention analytics to provide data and interpretation.
* Formulates actionable, value-adding business solutions and works with project management team to implement retention strategies.
* Co-coordinates with project management team to test and implement initiatives to improve retention.


* Detail-oriented with strong organizational and project management skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
* Demonstrated ability to manage relationships with both internal and external customers.
* Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making.
* Excellent communication skills both oral and written with strong analytical skills.
* Strong presentation skills and the ability to translate analytics to reports
* Demonstrated proficiency with Microsoft Office products (PowerPoint, and Word); Advanced Excel knowledge and strong SQL programming skills.

Experience / Education:

* Bachelor's degree in Math, Engineering, Statistics, Business Administration, related field, and/or equivalent education.
* Three or more years' experience in an analytical role, or 1 or more years' experience with Master's degree.

Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



At Esurance, being committed to our employees is not just something we say, it's something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

Health & wellness

* Medical, vision, and dental insurance
* Life Insurance
* Accidental death and dismemberment coverage
* Wellness tools and coaching
* Group critical illness coverage
* Accident indemnity and hospital indemnity plans
* Group legal
* Student Loan Repayment Program
* Identity Protection


* 401(k) plan with annual matching contribution
* Choice Dollars
* Referral bonuses
* Performance-rewarding bonus system
* Tuition assistance program (up to $5,250 per year)
* Health savings and flexible spending accounts
* Commuter benefits

Family & community

* Adoption assistance
* Buckle Up Baby program
* Pet insurance discount
* Charitable gift matching
* Give Time, Get Time volunteer program
* Employee Assistance Program

Time off

* Paid time off (holidays, vacation, personal days)
* Short-term disability
* Long-term disability (employee-paid option)

About Esurance

About Esurance - Esurance, a subsidiary of White Mountains Insurance Group, Ltd. (NYSE: WTM), provides personal auto insurance direct to consumers online and through select online agents. Esurance is dedicated to constantly improving the way people shop for, buy and manage their auto insurance. By combining the best of technology with industry know-how, Esurance is able to offer hassle-free auto insurance coverage with 24/7 customer service and claims handling at competitive rates. Through Esurance's Web site, http://www.esurance.com, customers can get instant auto insurance quotes, view comparison quotes, buy an Esurance policy and print their proof of insurance card - all in minutes. Esurance also offers policyholders the ability to make policy changes and file claims instantly online, demonstrating its commitment to improving the entire insurance process from quote to claim.