No experience
Employment Type:
Full time
Job Category:
Inside Sales
(This job is no longer available)
ESSCO | Twinsburg, OH
Grad Date

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Job Description

Essco is a nationwide wholesale distributor of floor care products and parts. The goal for the individual in this role is to maximize and support the sales of the ESSCO Distributor line of products and services. This is done primarily through direct phone or electronic contact of established Independent Dealers, Distributors, and Internet customers.

Responsibilities, Knowledge & Skills

  • Interacts with existing customers primarily by phone to increase sales of an organization's products and/or services
  • Possesses a hunter mentality with the reengagement of existing, low performing accounts
  • Provides general support to customers over the phone
  • A wide degree of creativity and latitude is expected
  • Solicit sales of new or additional services through call discussions
  • Sells new and/or additional product lines to the account through direct call interaction
  • Provides pricing and delivery information
  • Serves as liaison between the customer and various departments
  • Resolves customer requests, questions; frequently requiring analysis of situations to determine best use of resources
  • Apply Company sales programs and techniques to achieve sales plans
  • Ability to achieve monthly call and sales targets
  • Understands sales statistics to generate ideas and to expand services available to present customers
  • Collects/maintains accurate notes on assigned customers within CRM platform
  • Collects current information of competitive product and activity
  • Provides supportive customer service to all customers
  • Strong sales hunter mentality

Additional Requirements

  • Relies on experience and judgment to plan and accomplish goals
  • Works independently, and is solution driven
  • Implements all applicable programs
  • Handles dealer issues quickly and efficiently
  • Coordinates activity with the credit department to assist as necessary
  • Collaboratively communicates/coordinates dealer activities effectively with counterparts as applicable
  • Has awareness of costs associated with customer support (pricing, invoice adjustments, returns)
  • Other duties as may be assigned by supervisor
  • Ability to effectively present information and respond to questions both in person and on the phone
  • from groups of managers, clients, and customers
  • Ability to read, analyze, and interpret general business periodicals, professional journals, and product schematics
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where
  • only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to handle rejection
  • Ability to solve problems
  • Must possess strong computer skills

Education and Experience

  • Previous industry related experience a plus
  • B to B selling, previous related customer service
  • High School Diploma, or equivalent GED required
  • Additional higher level education from a two or four-year university a plus, but not required
  • Ability to calculate figures and amounts such as discounts, margins, and percentages

ESSCO is an Equal Opportunity Employer


Applicants must be eligible to work in the specified location