No experience
Employment Type:
Full time
Job Category:
Information Services
Application Support Analyst
(This job is no longer available)
ESG Consulting | Atlanta, GA
Grad Date

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Job Description

Job Description

Our client is seeking Application Support Analyst, primary role is to provide administrative and technical support for third-party vendors and instructional applications. Other key functions include the ability to monitor, analyze, diagnose, find root cause of an issue and solve it or escalate the issue to another team or individual. Additionally, the Application Support Analyst should proactively identify issues before they occur which assists in the overall maintenance of the applications. This role will report to and take direction from the Executive Director of Instructional Technology, and work directly with other the company's IT teams to monitor and manage assigned applications.

Job Details:


  • Provide administrative and technical support for assigned applications via a ticketing system.
  • Meet and exceed established service levels for support
  • Maintain operation, monitoring, and integrity of production, test, and development systems to meet established standards
  • Coordinate and escalate issues to support teams and third-party vendors to troubleshoot and resolve issues
  • Work closely with IT and Application Development teams for new application installations, releases, and testing
  • Perform regularly scheduled system updates, changes and failover tests for assigned applications, normally outside of standard business hours
  • Identify business needs and provide appropriate technical solutions
  • Create and maintain support documentation for applications
  • Communicate general events and incidents to Instructional Technology Team, employees and management
  • Act as a subject matter expert for assigned application systems, and interface between end-users, technical support, and Instructional Technology teams
  • Perform duties outside of normal work hours as assigned/required


  • Customer-service oriented work ethic
  • Detail oriented
  • Strong organizational and communication skills
  • Strong interpersonal skills and ability to communicate with multiple departments to take an issue to resolution
  • Strong problem solving ability
  • Ability to work independently
  • Advanced knowledge of Windows Operating Systems, including Windows 2008/2012 server
  • Working knowledge web hosting technologies
  • Knowledge of change management practices
  • Strong knowledge, understanding and application of project management principles and methodologies


Applicants must be eligible to work in the specified location

About ESG Consulting

ESG Consulting is an award-winning national provider of diversified Information Technology and Engineering consulting services to Fortune 1000, public sector entities, and emerging growth firms nationwide. Founded in 1986, ESG offers 20 years of experience in the IT and Engineering staffing and consulting industry. We take pride in our philosophy of "Organic Growth". The stability of our company is emphasized in our continuous growth and presence throughout the United States as well as our increasing financial success throughout the years. Our record of success, innovation, growth, and industry leadership, have led America's most successful firms to depend on us for their strategic IT and Engineering consulting needs. ESG is pleased to count among our many satisfied customers: Hewlett-Packard, the States of California, Georgia, Colorado and Texas, Visa, Sun Microsystems, Cisco Systems, Lockheed Martin, and Wells Fargo Bank. Headquartered in Santa Clara, we have opened offices nationwide and to this day are consistently re-evaluating and expanding our service offerings and geographic capabilities. Today, we serve most major metropolitan markets. ESG is backed by a history of financial strength and profitability. All our services are fully insured for our client's protection. Our industry participation helps us stay current with the latest trends and technologies, which allows us to better serve our customers. ESG Consulting has been a core member of NACCB (National Association of Computer Consulting Businesses) for over 16 years. We are also proud to be one of the founders of the NACCB Education Foundation, which grants scholarships for students pursuing degrees in Computer Science.