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Employment Type:
Full time
Job Category:
Health Care Provider
Billing Supervisor
Envision | Horsham, Pennsylvania
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Job Description

Emcare is a leading provider of physician services for emergency departments, inpatient physician services, inpatient radiology management programs, acute care surgery and anesthesiology services. Founded in 1972, EmCare has more than 1,000 exclusive contracts with client hospitals in nearly 42 states. We have an excellent opportunity for a billing supervisor to join our team!

Job Description



Job Title:                  Supervisor Billing                                                               

Reports To:             Billing Manager/Division Billing Supervisor

Department:             Billing                                                 Location:      Horsham, PA

FLSA Status:           Exempt



Responsible for establishing and maintaining professional working relationships between contracted hospitals/staff and EmCare. Functions as the facilitator with the hospital contracted hospitals/staff and EmCare. Functions as the facilitator with the hospital administration staff, ER staff, Hospitalist physicians, Medical Records staff and hospital-based Billing Coordinators and EmCare. Establishes procedures, identifies problems and trains chart acquisition duties during hospital startups. Implements and trains on scanning procedures and assists with installation of computer/scanning equipment.


Essential Duties and Responsibilities:

  • This position will be based remotely, must have the ability to travel up to 90% of the time.
  • Takes a lead role with appropriate hospital personnel to assure that effective procedures are developed, implemented and monitored to ensure all ED/Hospitalist charts are obtained in a timely manner.
  • Travels to contracted hospitals to establish and maintain a professional relationship with Administration, EDMD, Hospitalist physicians, staff and hospital based personnel and to identify, address and resolve issues.
  • Reviews and analyzes chart processes at contracted hospitals.
  • Performs hospital startups, implementation of procedures, identification and resolution of computer, scanner and chart processing issues.
  • Participates in initial discussions with hospital administration to develop site-specific plans and procedures for chart flow.
  • Interacts with IT personnel in the order and installation of computer/scanning equipment at hospitals. Ensures that automated functions and equipment are functioning efficiently and that any deficiencies are promptly reported to appropriate IT personnel.
  • Works with appropriate staff and available resources to obtain daily batches according to the lag policy for each facility.
  • Identifies and obtains missing and suspended charts, dictation, physician documentation and other information necessary for billing according to the missing and suspend policy.
  • Monitors Billing Coordinator production and quality standards.
  • Provides Billing Coordinator with feedback, counseling and retraining, when appropriate.
  • Maintains strictest confidentiality
  • Adheres to company policy in maintaining an acceptable attendance/tardy record
  • Adhere to all company policies and procedures.
  • Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results.

Non-Essential Duties and Responsibilities:

  • Perform other duties as assigned.

Minimum Qualifications:



  • College degree in a related field or five years of related experience in healthcare reimbursement.



  • A minimum of two years supervisory and leadership experience preferable in a medical billing setting.


Knowledge and Skills:

  • Excellent verbal and written communication skills.
  • Analytical and organizational skills.
  • High computer aptitude, including knowledge of Excel, Word and other Windows applications
  • Ability to handle multiple functions and deadlines simultaneously.

We offer a comprehensive benefits package that includes:

Full Medical, Dental and Vision benefits

Company Matching 401 K

Tuition Reimbursement

Company Paid Life Insurance and Long-term Disability

2 weeks Paid Vacation


EOE including Veterans and Disabled

About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

This company profile was created by AfterCollege and is about Envision. This page is not endorsed by or affiliated with Envision. For questions regarding company profiles, please email: care@aftercollege.com.