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Employment Type:
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Wheelchair Driver
Envision | San Leandro, California
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Job Description

Req ID: 102290 

Entity: AMR 




IMPORTANT NOTICE:  If you are experiencing difficulties with applying for this position and the system is not allowing you to "SUBMIT" your completed application, please make sure your “Desired Salary" field does NOT include any characters other than numbers (Example:  40000 not $40,000.00)

If you are still unable to submit please call Magdalena Castrejon at 408-708-9008 or email at: Magdalena.Castrejon@amr.net



JOB TITLE:              Non-Emergency Transportation Driver   

DEPARTMENT:      Operations                                       

REQUISITION:         102290

REPORTS TO:        Operations Supervisor                               

FLSA STATUS:       Non-Exempt 


SUMMARY: Under the supervision of the Operations Supervisor, the Non-Emergency Transportation Driver will be responsible for transporting patients by both wheelchair van and car to hospitals, medical appointments & convalescent homes. The Non-Emergency Transportation Driver is self-motivated; detail orientated, and focuses on providing excellent customer service to patients served by AMR.


ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.


  • Transportation of a broad spectrum of ambulatory and wheel chair dependent patients to and from many locations including hospitals, medical appointments and convalescent homes.
  • Complete wheel chair van and car transportation calls as directed by communications center.
  • Maintain accurate vehicle check out records including daily fluid level check and visual inspection to ensure safe operation of the vehicle.
  • Effective information systems security is a team effort involving the participation and support of every AMR employee who deals with information and/or information systems.  It is the responsibility of every computer user to:
    • Know and follow Information Systems security policies and procedures
    • Attend Information Systems security training, when offered
    • Report information systems security problems




High school diploma or GED.  Minimum of 18 years of age. At least six months of prior work experience.  Valid California Driver’s License and driving record in compliance with AMR policy regarding insurability.  Effective oral, written and interpersonal communication skills.  Basic Cardiac Life Support (BCLS/CPR) certification preferred. Candidate must be highly driven to provide only the best customer service to the patients served by AMR.




Occasionally:  Walking inside, carrying up to 75 pounds, kneeling, stooping,

                          bending, leaning, lifting etc.

Frequently:     Hearing/listening, clear speech, touching.

Constantly:     Sitting, seeing.




Occasionally:  Analyzing, simple math skills, judgment, decision making.

Frequently:     Simple writing. Map reading

Constantly:     Simple reading, clerical.





Occasionally:  Repetitive tasks, high pressure.

Frequently:     Intense tasks.




Occasionally:  Digital paging terminal, facsimile, calculator, copy machine, stapler, 3 hole

                          punch, stamping, sharpener, printers.

Frequently:     Computer/typewriter, keyboard, telephone. Wheelchair lift, wheelchair, Map                         book, 800 mh Radio




Occasionally:  Works with others, extended day

Frequently:     Works alone, face-to-face contact with others.

Constantly:     Works around others, verbal contact with others, inside.



 "EOE including Veterans and Disabled"

About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

This company profile was created by AfterCollege and is about Envision. This page is not endorsed by or affiliated with Envision. For questions regarding company profiles, please email: care@aftercollege.com.