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Envision | Moorpark, California
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Job Description

Req ID: 101760 

Entity: AMR 

 Status: Full-Time      Job Title : Paramedic                         

 Location : Ventura County     Department: Operations

 Reports to : Operations Supervisor


Employees must apply through Home Portal, Success Factors, Careers. 


American Medical Response (AMR) is the nation’s leading private medical transportation company, providing ambulance service to more than 4 million people a year. We have more than 18,000 caring employees who serve over 250 communities nationwide. 

AMR is proud to be an organization that is patient focused, caregiver inspired, and customer centered.


SUMMARY: The mission and purpose of this position are to reduce suffering and save lives with compassion by delivering reliable high-quality service and basic as well as advanced patient care in a professional, caring and cost-effective manner.


  • Assess each call situation to determine best course of action and appropriate protocol
  • Utilize medical equipment and procedures including defibrillator, EKG monitor, oxygen and suction devices, intravenous fluids, CPR and other procedures and medications as required to provide advanced medical care
  • Develop and utilize triage skills to provide optimal efficiency during calls
  • Provide patient care according to clinical protocols and safety requirements
  • Lift and move patients as required to provide optimum care
  • Communicate with receiving facility to receive medical direction and to provide critical information
  • Communicate with patient and loved ones to provide information and assurance that care is being given, and to show compassion
  • Act as team leader and take responsibility for scene management as needed
  • Drive the ambulance or provide map-reading support to minimize call response time
  • Keep current on certifications
  • Treat other teammates as described by the AMR Values
  • Coach and educate partners on new and changing information as necessary
  • Participate in community programs to maintain AMR’ image and establish strong community relations
  • Monitor and maintain the general condition of the unit, keep it clean and stocked for optimal call response to maintain the image of AMR
  • Communicate with communications center to receive and understand call data and customer feedback
  • Document activities completely to ensure appropriate information is available regarding each call
  • Following policies and procedures regarding out-of-chute times and turnaround times
  • Negotiate with customers regarding additional services when appropriate (e.g., return transport)
  • Consider patient status and insurance preferred facilities when determining transportation destinations
  • Reduce Pain and Suffering
  • Save more lives
  • Become an integrated partner in the healthcare system of Ventura County
  • Other duties as assigned on the job description



  • CA Drivers’ License

  • Ambulance Driver’s License (from DMV)

  • Medical Examiner’s Card or DL51 (from DMV)

  • State of California Paramedic License

  • CPR Card (American Heart Association ONLY, Health Care Provider. Hand written cards are not acceptable)

  • ACLS Card (American Heart Association ONLY, hand written cards are not acceptable)  (Medic Only)

  • PALS (American Heart Association ONLY, hand written cards are not acceptable) OR PEPP (only required for Riverside, LA & Ventura Co. applicants) (Medic Only)

  • H-6 DMV print out (10yr. driving record; cannot be older than 30 days, online printouts are not acceptable)




EOE including Veterans and Disabled



About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

This company profile was created by AfterCollege and is about Envision. This page is not endorsed by or affiliated with Envision. For questions regarding company profiles, please email: care@aftercollege.com.