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Payment Application Specialist
Envision | Conshohocken, Pennsylvania
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Job Description


Reimbursement Technologies, Inc. (RTI) is located in Conshohocken, PA (just outside of Philadelphia) and was founded in 1991 to provide comprehensive service-oriented billing and financial management services primarily to emergency department physicians. Since then, RTI has grown into a 900-employee firm that processes the billing for over 12 million emergency patients annually for physicians in over 42 states.


Position Summary: The Payment Application Specialist will post payments to patient accounts; key and verify insurance and patient payments in a timely and accurate manner. Identify, research and process all unidentified payments. Identify and report to supervisor any payment problems or discrepancies.


Major Responsibilities may include any or all of the following:

  • Post all insurance and personal payments to patient accounts accurately and balance all batches and deposits.
  • Post all rejections from insurance companies that are the Posting departments responsibility and initial them. Copy, highlight and give to A/R any rejections that are their responsibility.
  • Verify and write-off any non-allowed charges billed to participating payors
  • Process refunds for all overpaid accounts and copy the EOB/check for refund files, pull backup from microfilm.
  • Maintain a log of all Medicare, Medicaid and Blue Shield payments. Verify all payments are received on a routine basis and report any late or lost payments to Supervisor
  • Report any bank errors to Supervisor.
  • Follow up on all suspended payments for secondary payors. Relieve suspends given by the Suspend Clerk within 3 days
  • Follow up on all A/R and P/S request forms within 3 days.
  • Review and make corrections on the trainees’ batches as needed.


Job Requirements:

  • High School Diploma or GED required.  Bachelor's degree in Business, Finance or Accounting a plus.
  • Strong Math skills (ability to calculate figures and amounts such as discounts,
  • interest, and percentages).
  • Strong Numeric Data entry experience.
  • Good working knowledge of insurance terminology including the ability to read EOB’s, EOP’s and remits.
  • Good computer skills (Imaging experience is a plus)
  • Ability to grasp new concepts quickly and work to high production standards
  • Previous Payment Posting experience required
  • Hours for this position are dayshift –Monday-Friday.  While there is flexibility with the schedule, once it is set, you must abide by it
  • You must be willing to work overtime





  • Full medical, prescription, vision and dental benefits available the 1st of the month after 90 days of service.
  • Monthly discount w/ Septa
  • 2 weeks paid Vacation per year
  • Paid Holidays and Sick Time
  • Tuition Reimbursement after 1 year of service
  • Opportunities for Growth and advancement
  • Life Insurance
  • Long-term Disability
  • Matching 401 K retirement Fund
  • Monday-Friday work week


EOE including Veterans and Disabled


About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

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