Experience:
No experience
Employment Type:
Full time
Posted:
8/24/2017
Job Category:
Health Care Provider
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Medical Office Receptionist
Envision | Lewisville, Texas
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Job Description

Envision Physician Services is a national physician services company providing anesthesia, emergency medicine, hospital medicine, radiology, surgical services, and women's and children's health services.

Envision Physician Services has more than 1,000 exclusive contracts with client hospitals nationwide. We have an excellent opportunity for a  Medical Office Receptionist to join our team!

 

Duties & Responsibilities

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
  • Helps patients in distress by responding to emergencies
  • Protects patients' rights by maintaining confidentiality of personal and financial information
  • Establish effective rapport with other employees, customers, clients, patients, families, and physicians
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed

Skills & Qualifications

  • Multi-tasking
  • Flexibility
  • Proficient at Microsoft Office
  • Attention to Detail
  • Healthcare Experience
  • Ability to effectively communicate both verbally and nonverbally

Possess the following qualifications relative to Questcare Medical Clinic's culture: Energetic, Highly Motivated, Customer Service Focus, Positive Attitude, Confidentiality, Teamwork & Professionalism

EOE including Veterans and Disabled

About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

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