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Regional Medical Response System (RMRS) Communication Specialist
Envision | Tulsa, Oklahoma
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Job Description

Position Summary

Position Summary:

Working under the direction of the MMRS/RMRS Director, this position will support activities associated with the development and coordination of the region’s healthcare coalition program and related preparedness and response activities.  This position will lead projects and develop planning resources that promote healthcare coalition activities, develop strategies and tools that foster information sharing practices between healthcare system partners; and manage routine and crisis information content on program websites and social medial channels.    This individual will work with other members of the RMRS team to achieve federally established jurisdictional performance measures and build regional capabilities that promote a better prepared healthcare community.

This position includes responsibilities during a disaster or public health emergency. The employee must be able and available to work for extended periods of time, to include nights and weekends when needed. 

Primary Duties and Responsibilities - The following represents a summary of primary duties and areas of responsibility for this position.  It is not intended to be all-inclusive and other duties/responsibilities may be assigned as warranted.  This position will be housed in Tulsa, but will have responsibilities in both Tulsa and Oklahoma City.

  • Promote and advance the mission of the RMRS program and regional healthcare coalition projects and initiatives through targeted communication and marketing material
  • Develop presentations and external communication templates that support awareness and understanding of the HCC; and that meets the needs of medical system partners   
  • Actively manage digital messaging platforms, including the RMRS program web site, social media accounts, etc.
  • Serve as a resource, provide guidance, research best practices and identify solutions that support the growth and development of the healthcare coalition and meets the needs of local healthcare system partners
  • Develop tools, templates and procedures that support the sharing of information between healthcare coalition partners in both the planning process and during an emergency
  • Coordinate special communication projects that support healthcare coalition response and recovery operations
  • Maintain stakeholder/coalition member database (ie, resource books) and key contact lists
  • Integrate new, emerging forms of communications into information sharing procedures and continually evaluate communication capabilities to improve effectiveness
  • Support RMRS team members in establishing communication standards and serve as a resource for consistent program brand messaging
  • Assist with event coordination, coalition development and community relations projects

Required Skills and Abilities: 

  • Proficiency in writing and editing publications, websites, and social media platforms
  • Strong public speaking, and presentation development and delivery skills
  • Strong interpersonal skills with a demonstrated ability to build solid customer focused relationships
  • Strong organizational skills that reflect an ability to prioritize and manage multiple ongoing projects and maintain high quality standards 
  • Proven ability to be adaptable to various competing demands and meet deadlines in a fast-paced, crisis driven environment
  • Proficient in Microsoft Suite

Preferred Education and Experience:

  • Bachelor’s degree in public relations, communications or a closely related field
    • Associates degree or 60 credit hours towards a degree in public relations, communications or a closely related field with experience will also be considered 
  • Two years’ experience in web and social media content production and design
  • Experience in developing, copywriting and editing promotional material and coordinating public awareness projects
  • Experience in developing crisis communications plans and strategies
  • Knowledge of the healthcare, emergency management, public health, or the public safety industries
  • Knowledge of NIMS and ICS, and completion of ICS 100, 200, 700 and 800


About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

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