Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
8/24/2017
Job Category:
Health Care Provider
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Regional Medical Response System (RMRS) Coordinator
Envision | Tulsa, Oklahoma
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Job Description

Position Summary

Position Summary:

Working under the direction of the MMRS/RMRS Director, this position will assist in the development and coordination of the region’s healthcare coalition program and related preparedness and response activities.  The RMRS Coordinator will lead projects and develop plans that facilitate and support a framework for integrated healthcare system planning, response and recovery; and will support healthcare system partners in meeting licensing and accreditation requirements related to emergency preparedness/emergency management.  Working together with other members of the RMRS team, this individual will work to achieve federally established jurisdictional performance measures and build regional capabilities that promote a better prepared healthcare community.

This position includes responsibilities during a disaster or public health emergency. The employee must be able and available to work for extended periods of time, to include nights and weekends when needed, participating in duty officer rotations and being available and on call to responded as appropriate.

Primary Duties and Responsibilities - The following represents a summary of primary duties and areas of responsibility for this position.  It is not intended to be all-inclusive and other duties/responsibilities may be assigned as warranted. 

 

  • Build and sustain relationships with key stakeholders and community partners to support the mission of the RMRS and the region’s healthcare coalition
  • Support and participate in the development of partner focused strategies to achieve established benchmarks and local stakeholder needs
  • Serve as a resource, provide guidance, research best practices and identify solutions that support the growth and development of the healthcare coalition and meets the needs of local healthcare system partners
  • Actively participate and contribute to the strategic growth and development of the Region’s health care coalition
  • Assist in the development and management of stakeholder relationships
  • Assist in the management of planning cycles and the development of regional plans, processes/procedures, and tools that support healthcare coalition response and recovery operations
  • Serve as a technical resource to and collaborate with healthcare coalition partners in the support and development of internal emergency management programs and plans, and identification and implementation of best practices in healthcare preparedness and response topics
  • Participate in and/or manage committees, work groups or projects established in support of healthcare system preparedness and response initiatives
  • Assist in the development of a comprehensive training and exercise plan and the development and delivery of trainings and exercises that support the needs of the healthcare coalition
  • Provide technical training on the communication and information sharing platforms utilized within the medical and public health system, to healthcare coalition partners
  • Participate in the planning, design, and delivery of coalition based and RMRS exercises, RMRS and subsequent quality improvement planning activities
  • Support healthcare coalition partners in the development and conduct of applicable training and exercise

Required Skills and Abilities:

  • Strong organizational skills that reflect an ability to prioritize and manage multiple ongoing projects and maintain high quality standards 
  • Strong interpersonal skills with a demonstrated ability to build solid customer focused relationships
  • Strong public speaking, and presentation development and delivery skills
  • Solutions based approach to achieving high-performance goals and meeting deadlines in a fast-paced environment
  • Proven ability to be adaptable to various competing demands and demonstrate the highest level of professionalism, particularly during an emergency event or incident response operation
  • Proficient in Microsoft Suite

Preferred Education and Experience:

  • Bachelor’s degree or higher in Healthcare, Public Health, Public Administration, Emergency Management, or a closely related field
    • Associates degree or 60 credit hours towards a degree in Healthcare, Public Health, Public Administration, Emergency Management, or a closely related field with considerable experience will also be considered 
  • Two years’ experience in healthcare safety, emergency management, public health, or a public safety field
  • Experience drafting complex emergency operation and response plans, and developing technical operating guidelines and procedures
  • Operational knowledge of NIMS and ICS, and completion of ICS 100, 200, 300, 400, 700 and 800
  • Knowledge of healthcare facility emergency management licensing and accreditation requirements

 

About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

This company profile was created by AfterCollege and is about Envision. This page is not endorsed by or affiliated with Envision. For questions regarding company profiles, please email: care@aftercollege.com.