Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
8/24/2017
Job Category:
Customer Service
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Account Executive
Envision | Clearwater, Florida
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Job Description

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POSITION SUMMARY: 

The Account Executive will serve as a liaison to facilitate Access2Care relationships with our health plan clients.  The Account Executive is responsible for ensuring positive client relations, high customer service standards, and internal and external customer satisfaction.    

 

The Account Executive may also have additional responsibilities for designated large accounts, and have responsibilities for other areas where applicable. 

 

This position can be located in either Clewarwater or Pompano Florida

 

Essential Duties and Responsibilities:

  • Initiate and maintain routine contacts (to include visits, phone calls, webinars and/or mailings) to clients in order to ensure smooth working relations (field based marketing).
  • Build solid relationships with personnel at various facilities in order to promote services and assist in the identification of process improvements.
  • Work with Contract Compliance/Service Recovery Team, Transportation Network/Credentialing, Public Transportation, Business Integration, and Contact Center as needed to improve services to customer.
  • Demonstrate a professional approach to creating value and gaining confidence in Access2Care services from clients and their subcontracted providers/facilities.
  • Assist operations in the development of systems that encourage feedback from clients regarding barriers in service and service incidents.
  • Respond to, document, and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner.
  • Participate in the assessment and development of Process Improvement Plans, Work Flows, Project Plans, Implementations, etc., as required.
  • Develop and distribute reporting, i.e., dashboards, performance reports, proposals in a timely manner as required by client or contract.
  • Provide facilities educational support regarding Access2Care practices.
  • Assist in the resolution of service delivery changes.
  • Support Access2Care program initiatives to improve service to client and customers.
  • Provide weekly updates on client interactions.
  • Adhere to all company policies and procedures.
  • Will require approximately 70% travel within the states and/or markets assigned.  .
  • Responsible for the gathering of information regarding competition and have thorough understanding of competitors in assigned Operating Area.

 

Non-Essential Duties and Responsibilities:

  • Perform other duties as assigned.

 

Minimum Qualifications:

Education/Licensing/Certification:

  • B. A. or four year degree recommended.  May substitute equivalent work experience.

 

Experience:

  • Minimum of one (1) year experience with client relationship, transportation services, health care administration, or related area with demonstrated leadership skills.
  • Demonstrated experience communicating data/performance metrics.
  • Experience working in the health insurance industry is strongly preferred.

     

Knowledge and Skills:

  • Experience and/or working knowledge of health care facilities such as SNF’s and Hospitals
  • Familiar with a variety of transportation service concepts practices and procedures.
  • Basic knowledge and demonstrated leadership skills.
  • Applicant is expected to have knowledge of commonly used concepts, practices, and policies within the business retention field.
  • Relies on extensive experience and judgment to plan and accomplish goals.
  • A wide degree of creativity and latitude is expected.
  • Advanced computer skills.
  • Well-developed organizational and time management skills.
  • Effective oral, written, and interpersonal communication skills.

 

EEO including Veterans and Disabled

About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

This company profile was created by AfterCollege and is about Envision. This page is not endorsed by or affiliated with Envision. For questions regarding company profiles, please email: care@aftercollege.com.