Experience:
No experience
Employment Type:
Full time
Posted:
8/24/2017
Job Category:
Transportation
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Routine Driver-Full Time
Envision | Phoenix, Arizona
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Job Description

Routine Driver-Full time

ComTrans, Inc. is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

VISION:

The Routine Driver contributes to the profitable growth of ComTrans by ensuring a high level of customer service, client safety, responsiveness, and timeliness.

BASIC FUNCTION:

This position provides transportation service for clients of behavioral health services and centers, routine medical appointments from their home, hospital, facility or other location and safely transport to the destination. The driver is responsible for maintaining accurate and complete transport documentation. Hours of work vary and are dependent upon organizational needs, may work rotating weekends or as needed. This position supports all ComTrans Programs. ComTrans is a safety sensitive company.

Job description(s) are subject to change based on business necessity

EMPLOYEE STATUS: Regular: Full-time; hourly / non-exempt position.

REQUIREMENTS:

Education: High School Graduate or equivalent preferred but not required.

Age: All ComTrans employees must be at least 18 years old, all driving positions are required to be at least 21 years old as required by insurance. Exceptions may be made for non-driving positions on a case-by-case basis and dependent upon the position and its responsibilities.

Licensing/Registration/Certification:

 Valid AZ driver's license.

 Approved by our insurance company as a driver.

Company Provided Training/Certifications

 Have or be able to obtain a level one fingerprint clearance card

 First Aid/CPR

 Crisis Prevention and Intervention.

 Complete ComTrans Driver Certification Training Program.

Additional Certifications: Some positions at ComTrans require additional certifications when operating vehicles with a design capacity for 8 or more passengers.

 Certified through Comtrans to drive vehicles with a design of 8 or more passengers..

 Able to pass a Department of Transportation physical exam initially and upon expiration.

 Complete ComTrans certification program to operate a wheelchair vehicle

Skills, Knowledge and Abilities:

 Communicate effectively in English, both verbally and in writing.

 Be well organized and efficient.

 Work independently with little supervision.

 Be a strong team player.

 Have excellent driving skills

 Understand customer service internally and externally.

 Use sound judgment in making decisions and solving problems.

 Utilize time management skills - prioritizing and planning.

 Maintain a high level of confidentiality.

 Be able to de-escalate situations effectively.

 Utilize proper communication skills.

 Have the ability to perform services in a professional and businesslike manner and to the highest standard of professional conduct.

Physical Requirements:

 Ability to stand, climb stairs/steps, escort clients to and from destination, kneel, crouch, reach and extend arms.

 Able to grasp objects such as steering wheel, car seats, etc

 Sit in a driving or sitting position from 1 to up to 12 hours.

 Able to get in and out of vehicles multiple times per day

 Assisting students/clients in and out of the vehicles multiple times each day.

 Able to bend, kneel and secure wheelchairs and clients multiple times per day.

 Ability to lift or move at least 40 pounds

 Ability to carry, lift and install child seats into vehicles and secure children into child seats.

 When required, able to pass a Department of Transportation physical exam initially and upon expiration.

 Able to perform vehicle pre and post trip inspections daily and on any vehicle

 Able to work in a variety of environments; inside and outside, able to tolerate a variety of climate changes and conditions,

REPORTING RELATIONSHIPS:

The Routine Driver reports directly to the Routine Driver Manager.

RESPONSIBILITIES:

The responsibilities of this position include but are not limited to, the following:

 Document transportation issues using professional documentation practices.

 Knowledgeable on the Routine Drivers operation and Guide, including the use of vehicles, routing, mapping and car seat use.

 Understand and communicate ComTrans policies and procedures as stated in the Employee Handbook.

 Ensure the safety of students/clients at all times.

 Knowledgeable in the use of appropriate child seats

 Escort all students/clients in to destination sites.

 Practice defensive driving at all times.

 Communicate all issues to the program manager immediately.

 Conduct vehicle check prior to start of day.

 Maintain a safe work environment.

 Use appropriate car seats as needed and required by law.

 Communicate with dispatch, supervisors, and managers regarding all incidents/accidents.

 Ensure vehicle clean at all times.

 Able to plan route for next day based on manifest provided

 Ensure vehicle assigned have required supplies (maps, driving directions, vehicle driver identification, fire extinguisher, car seats as needed)

 Ensure all paperwork is completed; accurate and turned in at the end of each shift.

 Other duties as assigned.

Routine School Driver-Specific

 Document transportation issues using professional documentation practices.

 Knowledgeable on the Routine Drivers operation and Guide, including the use of vehicles, routing, mapping and car seat use.

 Understand and communicate ComTrans policies and procedures as stated in the Employee Handbook.

 Ensure the safety of students/clients at all times.

 Knowledgeable in the use of appropriate child seats

 Escort all students in to destination sites.

 Practice defensive driving at all times.

 Communicate all issues to the program manager immediately.

 Conduct vehicle check prior to start of day.

 Maintain a safe work environment.

 Use appropriate car seats as needed and required by law.

 Communicate with dispatch, supervisors, and managers regarding all incidents/accidents.

 Ensure vehicle clean at all times.

 Follow school district guidelines when transporting students including pick up and drop off

 Work closely and effectively with all schools and districts

 If assigned an attendant, ensure duties are being performed as intended.

 Attend initial and yearly mandatory school transport training.

 Able to plan route for next day based on manifest provided

 Ensure vehicle assigned have required supplies (maps, driving directions, vehicle driver identification, fire extinguisher, car seats as needed)

 Ensure all paperwork is completed; accurate and turned in at the end of each shift.

MEASUREMENTS OF PERFORMANCE:

The Program Manager will evaluate the performance contribution and effectiveness of the Driver using the following criteria:

 High level of customer service.

 Timeliness, accuracy & completion of all paperwork.

 Documentation abilities.

 Activities are consistent with company policy.

 Level of professionalism with internal and external customers.

 Customer Service.

 Attendance and Reliability

About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

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