1-3 years of experience
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Employment Type:
Part time
Job Category:
Envision | Clearwater, Florida
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Job Description

Req ID: [[83988]] 

Entity: [[EmCare]] 


Scheduling Coordinators obtain clinician availability each month and prepare complete hospital schedules.  They may be expected to recruit for part-time clinicians depending on the division.  They must fill all open shifts and emergency openings as they arise.  Scheduling Coordinators are responsible for after hour's on-call duty on a rotating basis which varies according to office location. 


Essential Duties and Responsibilities:

  • Understands and analyzes contract requirements to identify available clinical resources for a site.  Works with Site Management directly or indirectly to compose standard number of clinician schedules based on assigned contracts and needs in a way that meets schedule requirement while minimizing excess compensation. Keeps Site Management apprised of schedule status on a regular basis, engaging their support as needed.
  • Educates clinicians on scheduling protocols and guidelines. Develops strong relationships with clinicians communicating via the phone, text and email to understand their needs and gain commitments to fill needed shifts. Leverages relationship to persuade and influence clinicians to take on additional shifts. Networks with clinicians to obtain clinician referrals to assist in filling shifts.
  • Within the scope of the Schedulers established authority limits, analyzes the situation and independently negotiates with clinicians to obtain commitments to fill shifts on an emergency basis while minimizing Increased Compensation. Escalates excess clinician compensation requests to appropriate management for approval.
  • Establish strong relationships with internal and external team-members. Work closely with credentialing, enrollment, recruiting, payroll or client administration to communicate schedules, following up on a new provider to ensure completion of the process before scheduling for the first shift, or communicate schedule status or problems.
  • Problem solves with scheduling team members to brainstorm issues, establish best practices, new approaches and provides support in filling shifts.
  • Demonstrates sense of urgency, flexibility and a positive approach to problem solving within our fast paced environment.
  • Enters schedules into company data base and distributes as necessary within established deadlines; reconciles and tracks work hours for all clinicians and submits information to payroll for processing; and provides various reports to management as requested on a timely basis.
  • Works On-call on a rotational basis, to cover evening, weekend or holiday emergencies. Communicates problems to operation’s and site management as necessary.
  • Adhere to all company policies and procedures.


Effective information systems security is a team effort involving the participation and support of every EmCare employee who deals with information and/or information systems. It is the responsibility of every employee to: Attend Information Systems security training, when offered. Comply with Information Systems security policies, standards and procedures. Use all available protections to safeguard computer systems under their charge from unauthorized access. Report all suspicious requests, incidents, and situations

Non-Essential Duties and Responsibilities:

  • Perform other duties as assigned.

Minimum Qualifications:



  • Bachelor's degree is preferred, or equivalent experience.



  • 1 year scheduling or related experience is required.
  • Proven ability in cultivating relationships, delivering high level customer service in a complex and high paced environment
  • Recruiting experience in previous position a plus.


Knowledge and Skills:

  • Ability to show independent thinking, analysis and problem solving
  • Demonstrated proficiency in scheduling and managing large complex workloads
  • Proven success with all of the following:
    • strong communication and negotiation skills
    • developing strong relationships via the phone, text and electronic methods
    • detail oriented and able to multi-task
    • team player, able to collaborate with and support others
    • meeting stringent deadlines in a fast-paced team environment, handling conflict with poise and working well under pressure

About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

This company profile was created by AfterCollege and is about Envision. This page is not endorsed by or affiliated with Envision. For questions regarding company profiles, please email: care@aftercollege.com.