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Quality Assurance Manager - Grand Blanc
Envision | Grand Blanc, Michigan
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Job Description


Reverence, an Ascension Health at Home Company,

has an immediate opening for a

Quality Assurance Manager in the Grand Blanc area.




Primary responsibility is to oversee all aspects of OASIS data to ensure accuracy and compliance with all federal, state, and local regulations.


Essential Duties and Responsibilities:

  • Assumes responsibility for the quality content and accuracy of all OASIS data within the market.
  • Assures compliance with OASIS time frames as required by law.
  • Supervises Quality Assurance Staff to ensure all oasis reviews are performed on a on a timely basis.
  • Oversees and coordinates orientation of new nurse and therapy field staff for the market.
  • Responsible for OBQI, OBQM, PBQI activities to include quarterly clinical record review, chart audits, and outcomes monitoring and provides direction to Administrators in Columbus and Indianapolis.
  • Conducts and/or assigns continuing education classes (CEUs) for all licensed employees based on employee needs.
  • Participates and oversees the Medicare Survey process to maintain Medicare certification status.
  • Coordinate and assist the interdisciplinary team in the development and implementation of patient care policies.
  • Coordinates educational activities for staff including in-services based on employee needs and promotes staff development, including development and submission of continuing education program applications to ONA, PT board, OT board, SW board, NAB and AAMA.
  • Provides vacation support for other agency managers as requested by the Administrator.           
  • Performs discharge summaries / OASIS activities as appropriate in conjunction with field staff.
  • Adhere to all company policies and procedures.
  • Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered.  Report information systems security problems.
  • Mentor employees, provided input for performance evaluations, counsel and provide disciplinary actions to assigned personnel in conjunction with Manager, and works to facilitate individual and team development that drives positive results.


Non-Essential Duties and Responsibilities:

  • Perform other duties as assigned.



Minimum Qualifications:



  • Must be a Registered Nurse and be a graduate of an approved school of professional nursing.



  • One (1) year of home health care experience.
  • One (1) year of supervisory experience preferred.


    Knowledge and Skills:

  • Excellent leadership skills.
  • Good computer skills.
  • Good interpersonal and organizational skills.
  • Good communication skills both written and verbal.
  • Ability to problem solve.
  • Detail oriented.
  • Nursing skills performed under accepted nursing standards.


About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

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