Experience:
No experience
Employment Type:
Full time
Posted:
8/24/2017
Job Category:
Administration
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Administrative Assistant
Envision | Chicago, Illinois
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Job Description

Job Description

 

Job Title:              Administrative Assistant Associate

                    

Reports To:          Office Manager

 

   Department:          Administration                                  Location:      Horsham, PA

 

FLSA Status:        Non-exempt

 

POSITION SUMMARY: 

 

This is an entry level position (i.e. 1 of 4 levels) within the Company.  Typical job functions include supporting a group of employees within a department or function, providing administrative and clerical support to assist them with assigned duties.  Typically, incumbents have limited experience, and rely on instructions and pre-established guidelines to perform the functions of the job.  Works under immediate supervision.

 

This position is responsible for providing administrative support, with strict adherence to confidentiality and oriented to maximizing the effectiveness of the supervisor and department in which they work.

 

Essential Duties and Responsibilities -

  • Provides administrative support to departmental personnel including answering telephones, maintaining conference room schedules, coordinating meetings, and managing consequences.
  • Coordinate, confirm and track employee’s travel or lodging arrangements.
  • Schedule, verify and participate as necessary in meetings and appointments including making travel arrangements and accommodations for attendees, preparing conference rooms and arranging meals.
  • Copying, typing, sending/receiving and distribution emails, sort, distribute and respond to mail, send certified mail, screen calls, greet visitors, answer phones, set up and maintain file system, inter-office mail, overnight mail, frequently check out box and process work, etc.
  • May compile reports, proposals and presentation materials.
  • Answer and screen calls for urgency, set priorities, take accurate messages and channel them to the proper contact individual.
  • Plan, coordinate and participate as directed in meetings and other off-site meetings.
  • Coordinate and distribute daily “out of office” messages
  • Completion of expense reports of assigned personnel.


 

  • Updating and distribution of several divisional documents as needed.
  • Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered.  Report information systems security problems.
  • Adhere to all company policies and procedures.

 

 

Non-Essential Duties and Responsibilities-

  • Analyze and route internal and external calls to the proper resource.
  • Receive, sort, facilitate dissemination of incoming mail and information to department personnel.
  • Maintain, scan and index various agreement files and documents retrieval system.
  • Perform other duties as assigned.

 

Minimum Qualifications:

 

Education/Licensing/Certification:

  • High school graduate with prior administrative experience

 

Experience:

  • Typically, one (1) to two (2) years experience as an assistant supporting a company Manager.
  • Typically, one (1) to two (2) years experience with phone, tracking, interpersonal and proactive and self automate new projects.
  • Typically, one (1) to two (2) years experience with basic accounting/bookkeeping.

 

Other i.e. knowledge and skills:

Microsoft Word, Excel, PowerPoint, Outlook, and type 50 words per minute.

About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

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