Experience:
No experience
Employment Type:
Full time
Posted:
8/24/2017
Job Category:
Administration
North Fulton Dispatcher
Envision | Roswell, Georgia
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Job Description

North Fulton Dispatcher

Job Title: Dispatcher Intermediate  Location:  Roswell, GA   Req #: 39405  Reports To: Communications Manager
Posting End Date      Department: Communications   FLSA Status: Non-Exempt
 
POSITION SUMMARY: 

The Dispatch Intermediate functions primarily as a telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources.  The Dispatch Intermediate will offer pre-arrival instructions as indicated. The Dispatch Associate will coordinate dispatch and communications activities to ensure the most appropriate EMS response.

 

 

Essential Duties and Responsibilities –

 

  • The Dispatch Intermediate will adhere to the respective job description of the Dispatch Associate when functioning in that assignment.
  • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
  • Must keep current with knowledge of the EMS services available in the area, their capabilities, limitation, locations and accessibility.  Specifically, knowledge pertaining to first responder and other public safety response and inter-facility patient transports.
  • Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
  • Handles radio communications in a prompt, accurate, courteous and professional manner.
  • Selects and dispatches appropriate vehicle(s) including ALS, BLS, First Responder, Fire Rescue and any other ancillary support units to emergency/non-emergency requests for assistance.
  • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
  • Responsible for accurate and complete data entry for the shift.  This will also include State Run
  • Report data entry as assigned.
  • Responsible for generating applicable reports and checking for accuracy.
  • Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
  • Keeps track of locations, status and condition of each unit at all times.
  • Relays instructions from supervisors, messages and emergency information.
  • Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
  • Responsible and accountable for updating management and operations personnel on any changes effecting the company and/or extraordinary situations.
  • Follows established parameters/formats in receiving requests for service.
  • Responsible for knowledge and use of equipment, including but not limited to the    computer, printers, 911 equipment, recording devices and telephones.
  • Assists in the development of SSC locator aids.
  • Provides input for the development and implementation of the System Status Plan (SSP).

About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

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