Experience:
No experience
Employment Type:
Full time
Posted:
8/24/2017
Job Category:
Health Care Provider
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Homecare Coordinator
Envision | San Antonio, Texas
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Job Description

POSITION SUMMARY: 

The Home Care Coordinator (HCC) is responsible for facilitating the introduction of services and education to patients from healthcare providers, such as hospitals, case management and discharge planners, skilled nursing/rehabilitation facilities, physicians and other healthcare providers to ensure the safety and satisfaction of patients as they transition to homecare.  The HCC is responsible for arranging the continued medical care of the patient within a defined geographic territory and provides effective communication and collaboration among healthcare providers, agency staff, and patients.  The HCC assists patients in their transfer to homecare only after the patients’ physician has ordered homecare services and the patient have selected the company as their provider of choice.

 

Essential Duties and Responsibilities:

  • Act as a liaison between the company and healthcare providers, including interaction with case management and discharge planners at hospitals, skilled nursing/rehabilitation facilities, physicians and other healthcare providers to provide education about the company’s home healthcare services, the benefits of homecare and clinical outcomes.
  • Conduct pre-discharge hospital patient visits at the healthcare provider’s request to determine the need and eligibility for homecare, introduction to the company upon acceptance of a healthcare provider’s referral, and explain available homecare services to patients and families.
  • Effectively communicate and collaborate with healthcare providers, branch staff, field staff personnel and patients.
  • Assist agency staff in the timely procuring and processing of physician’s orders for homecare assessment, including obtaining a patient’s current history and physical information and any other pertinent information to assist in the acceptance of the referral.
  • Deliver effective presentations of the company’s service offerings, disease state management programs, and competencies.
  • Coordinates home care admissions to the agency on an as needed basis.
  • Performs facility courtesy visits to coordinate discharging and admission to home care as requested by referral sources.
  • Performs community education activity to hospitals, physician offices, etc. on an as needed basis.
  • Coordinates equipment set up for new admissions as needed.
  • Performs Client referral follow ups for all admissions.                 
  • Coordinates and assists the interdisciplinary team in the development and implementation of patient care policies.
  • Tracks/coordinates and follows all patient facility admits.            
  • Completes Intake progress notes as appropriate.           
  • Assists in developing educational activities for staff including in-services based on employee needs and promotes staff development.
  • Any other duties as assigned by the Administrator or the Senior Management Team.
  • Demonstrates leadership and problem solving skills.      
  • Supports GuardianHome Care’s mission statement, philosophies, and objectives promoting safe delivery of home health care services.
  • Reports to work promptly as scheduled without absences.                      
  • Maintains a professional appearance and a business-like attitude.
  • Functions within the job description of his/her position.
  • Complies with agency policies set forth in the Code of Conduct and Employee Handbook.

 

POSITION SUMMARY: 

The Home Care Coordinator (HCC) is responsible for facilitating the introduction of services and education to patients from healthcare providers, such as hospitals, case management and discharge planners, skilled nursing/rehabilitation facilities, physicians and other healthcare providers to ensure the safety and satisfaction of patients as they transition to homecare.  The HCC is responsible for arranging the continued medical care of the patient within a defined geographic territory and provides effective communication and collaboration among healthcare providers, agency staff, and patients.  The HCC assists patients in their transfer to homecare only after the patients’ physician has ordered homecare services and the patient have selected the company as their provider of choice.

 

Essential Duties and Responsibilities:

  • Act as a liaison between the company and healthcare providers, including interaction with case management and discharge planners at hospitals, skilled nursing/rehabilitation facilities, physicians and other healthcare providers to provide education about the company’s home healthcare services, the benefits of homecare and clinical outcomes.
  • Conduct pre-discharge hospital patient visits at the healthcare provider’s request to determine the need and eligibility for homecare, introduction to the company upon acceptance of a healthcare provider’s referral, and explain available homecare services to patients and families.
  • Effectively communicate and collaborate with healthcare providers, branch staff, field staff personnel and patients.
  • Assist agency staff in the timely procuring and processing of physician’s orders for homecare assessment, including obtaining a patient’s current history and physical information and any other pertinent information to assist in the acceptance of the referral.
  • Deliver effective presentations of the company’s service offerings, disease state management programs, and competencies.
  • Coordinates home care admissions to the agency on an as needed basis.
  • Performs facility courtesy visits to coordinate discharging and admission to home care as requested by referral sources.
  • Performs community education activity to hospitals, physician offices, etc. on an as needed basis.
  • Coordinates equipment set up for new admissions as needed.
  • Performs Client referral follow ups for all admissions.                 
  • Coordinates and assists the interdisciplinary team in the development and implementation of patient care policies.
  • Tracks/coordinates and follows all patient facility admits.            
  • Completes Intake progress notes as appropriate.           
  • Assists in developing educational activities for staff including in-services based on employee needs and promotes staff development.
  • Any other duties as assigned by the Administrator or the Senior Management Team.
  • Demonstrates leadership and problem solving skills.      
  • Supports Gem City Home Care’s mission statement, philosophies, and objectives promoting safe delivery of home health care services.
  • Reports to work promptly as scheduled without absences.                      
  • Maintains a professional appearance and a business-like attitude.
  • Functions within the job description of his/her position.
  • Complies with agency policies set forth in the Code of Conduct and Employee Handbook.

 

About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

This company profile was created by AfterCollege and is about Envision. This page is not endorsed by or affiliated with Envision. For questions regarding company profiles, please email: care@aftercollege.com.