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FT Wheelchair Driver - Vital EMS, Worcester, MA
Envision | Worcester, Massachusetts
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Job Description

FT Wheelchair driver

VITAL EMS Worcester

Ambulatory Chair Van Driver


Responds to select requests for transportation at various hospitals, clinics, nursing homes, private homes, and etc., and provides safe and efficient transportation to and/or from.

If appropriate, as needed, performs other duties related to emergency and non-emergency medical care and/or transportation.



Minimum Requirements:

  • High degree of personal integrity and responsibility.
  • Ability to work effectively with minimal supervision, using good judgment and common sense.
  • Ability to work efficiently and interact in a constructive and professional manner with other employees, professional staff, medical staff, and etc.
  • Ability to interact effectively and professionally with patients, customers, clients, family members, bystanders, and the general public in such a manner as to reflect credibly on Vital EMS.
  • Demonstrates a level of skill and ability consistent with the provision of high quality patient care.
  • The ability to perform effectively in carrying out public relations functions and the ability to deal effectively with members of the medical community and general public in promoting Vital EMS.

    Physical Requirements:

  • The ability to walk up and down stairs without difficulty.
  • The ability to operate a vehicle.
  • The ability to assist and ambulatory patient to a vehicle.
  • The ability to sit or stand for periods of time.

Responsible To:

a) Manager for all administrative matters.

b) Manager, Chaircar Supervisor or Field Supervisor for all operational matters.

c) Manager, Chaircar Supervisor or Field Supervisor for all matters regarding professional and/or clinical care and/or quality.


Specific Duties:

- Demonstrates and ensures knowledge, understanding and compliance of Vital Ambulance policies and procedures.

- Ensures that the vehicle and equipment is ready for use at the beginning of the shift and after every call. This includes: appropriate cleaning and disinfecting of the interior and exterior of the vehicle; appropriate cleaning and disinfecting of equipment; inspecting; restocking, and completing daily checklists of the vehicle and equipment; and performing routine maintenance.

- Performs daily inspections of their base and/or station for cleanliness. Then performs the appropriate housekeeping duties to ensure their living quarters are clean, free from clutter and sanitary at all times.

- Responds to and from select requests for transportation using appropriate care and caution in accordance with Massachusetts law, Company policy, and the principles of safe vehicle operation.

- Assures patient’s safety in accordance with the rules, regulations, protocols, policies and procedures of Vital EMS., including the laws and regulations of the State and Federal Governments consistent with good judgment and the provision of high quality patient care.

- Acts at all times in the best interests of high quality patient care, in the best interest of the patient, and in such a manner to reflect credibly on Vital EMS. and the professional reputation of the Chair Car Driver.

- Acts at all times with his/her personal safety in mind, as well as the safety of all other passengers, professional and/or medical staff, family members, the patient, and any other personnel present.

- Accompanies patients to their destination, continuing to provide appropriate care and patient advocacy. If appropriate, this should continue until the responsibility for the patient has been transferred to an appropriate person.

- Completes all appropriate documentation and record keeping for every assignment.

- Adheres to Universal Precautions when dealing with patient contacts. Is familiar with and practices the Infection Control policies and procedures of Vital EMS.

- Performs duties related to public relations and community education programs sponsored by Vital EMS.

- Performs duties related to the continuing improvement and development of Vital EMS.


About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

This company profile was created by AfterCollege and is about Envision. This page is not endorsed by or affiliated with Envision. For questions regarding company profiles, please email: care@aftercollege.com.