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North Fulton Patient Care Technican Full Time
Envision | Roswell, Georgia
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Job Description

Patient Care Technican 



From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before. 

At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve.

Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948.



This position responds to requests for patient transport within an acute care facility, provides timely, compassionate customer service to sick or injured persons and moves them promptly from department to department for testing, admissions, discharge, etc. while adhering to the expectations of the facility and Rural/Metro.


Operational Objectives

- Respond to calls in a timely manner based off Company protocols.

- Provide general intra-facility transportation to patients in both emergent and non-emergent settings.

- Meet and exceed Contractual response times.

- Represent the Company by being courteous, professional, and a patient advocate.

- Operate facility stretchers and wheelchairs with regard to company safety policies.

- Monitor communication equipment to maintain contact with Communications Center.

- Comply with all protocols for treatment and transportation of the sick and injured as defined by the Company, local, and regional Medical Control.

- Maintain a clean, professional appearance as well as courteous, professional, and ethical behavior with other members of the health care system, co-workers, and the public.

- Perform other duties as assigned including those specific to the local operation.

- Regular attendance consistent with scheduled hours. Willing to work overtime as needed.

- Uses care and respect with all equipment and supplies.

- Ability to accurately map to a designation.

- Practice within your certification skillset.


Internal Transporter Compliance

- Provide general medical care and treatment to patients in both emergent and non-emergent settings as defined by state and local regulatory agencies.

- Neatly and accurately document pertinent patient information on all required forms/documents. (Patient Care Records, Supplies, Medicare Signature Forms, and PCS forms)

- Turn in appropriate documents prior to leaving duty.

- Maintain a safe and healthy workplace in accordance with all appropriate OSHA standards, company policies and local standard operating procedures.



- Ensure that all required Certifications are current and remain current.

- Attend all Company required OSHA training, annual training, and all mandatory Company updates. Complete the training in the allotted time the Company sets.

- Maintain knowledge about job and medical field.




- Current CPR certification card, or willingness to obtain prior to beginning work in this position.

- Excellent communication and customer service skills.

- Ability to work cooperatively with other employees and medical agencies to provide the highest level of patient care.

- Ability to read and interpret all required documents and write required reports and correspondence.

- Other qualifications/certifications specific to the local operation and/or contract requirements.

- Satisfactorily meet Company physical assessments/tests.



Physical Requirements - While performing the duties of this job, the employee is occasionally required to bend/stoop, push, pull, lift, climb.

- Occasionally: Work at heights.
- Frequently: Lifting and carrying up to 150lbs
- Constantly: Hearing/listening, clear speech, legible handwriting.

Cognitive/Physical/Mental Requirements
- Occasionally: Analyzing, judgment.
- Frequently: Memorization, perception/computation, problem solving, simple and complex math skills, reasoning.
- Constantly: Ability to follow simple and complex written and verbal instructions. Ability to read, speak, and understand English.

Stress Factors
- Occasionally: Fatigue, intense tasks
- Frequently: Repetitive tasks, high pressure.

Equipment Operated
- Occasionally: Computer
- Constantly: Company owned cell phone, company owned communication equipment.

Working Conditions - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Occasionally: Inside for Special Events
- Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day.
- Constantly: Works with others, face-to-face and verbal contact with others, withstand varied environmental conditions such as extreme heat, cold, and moisture. The Company is a 365, 24/hr per day, 7 day per week operation, including evenings, weekends, and holidays.


EOE/AA Including disabled and veterans

About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

This company profile was created by AfterCollege and is about Envision. This page is not endorsed by or affiliated with Envision. For questions regarding company profiles, please email: care@aftercollege.com.