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Fleet Mechanic Richmond, VA
Envision | Hampton, Virginia
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Job Description

Fleet Mechanic Richmond

American Medical Response Mechanic.


SUMMARY:  Provide preventive maintenance and repairs on AMR fleet vehicles as assigned by Fleet Supervisor.



  • Perform front line mechanic inspections, preventive maintenance and electrical repairs on both diesel and gasoline vehicles per AMR Fleet Policy and Procedures
  • Respond to vehicle breakdowns in the field when requested
  • Assist other mechanics as needed
  • Operate Company vehicles in accordance with Company policy and safe driving practices
  • Complete all required vehicle repair and maintenance paperwork and documentation neatly, correctly and timely using AMR repair work orders and AMR Fleet Maintenance Software, RTA
  • Attend all mandatory Fleet training and meetings
  • Perform all other duties as assigned by Lead Mechanic, Shop Foreman, Area Fleet Manager



  • Repair and maintain vehicles correctly, timely and in a quality manner
  • Respond positively to changing fleet and operations departmental priorities
  • Respond promptly to road calls, accurately diagnose and repair vehicles in quality fashion
  • Maintain safe and clean work area
  • Thoroughly, timely, neatly and accurately document vehicle repairs and maintenance including a complete accounting of all labor hours, parts and materials used
  • Provide excellent customer service and maintain a positive working relationship with all fleet and operations personnel; display professional conduct with outside suppliers and contacts



  • Takes responsibility for and demonstrates safe work practices
  • Adhere to Company and OSHA safety guidelines
  • Identify and report existing and potential safety concerns to Fleet Supervision
  • Adhere to AMR Fleet Policy and Procedures



  1. Telecommunication equipment and computers
  2. Personal hand tools
  3. Vehicle Shop Equipment
  • Vehicle Hoist / Floor Jacks
  • Diagnostic Scan Tools
  • Brake Lathe
  • Tire Balancer and Mounting Machine
  • A/C Recovery / Recycle Machine
  • Pneumatic Air Tools and Misc. Hand Tools




  • Must have a high school diploma or equivalent education
  • Must have 4 years of verifiable experience as a Class C - Associate Mechanic, automotive knowledge and skills necessary to perform maintenance and repairs on Company vehicles
  • Must have 2 ASE Certifications in automotive or truck series: brakes, steering / suspension
  • Must have a current and valid driver’s license
  • Must have a full set of personal tools
  • If current employee, must obtain a recommendation from current supervisor and have an annual performance evaluation score of 3.0 or higher for two consecutive years
  • Ability to prioritize multiple tasks, work with limited supervision and as a team member
  • Ability to exercise good judgment, discretion and confidentiality regarding sensitive matters
  • Ability to read, interpret and follow instructions presented in various documents and manuals
  • Ability to perform the essential duties and responsibilities of the job
  • Regular and predictable attendance
  • EVT certification preferred



  • Perform other duties as assigned


PHYSICAL DEMANDS:  While performing the duties of this job, the employee is regularly required to stand; walk; have use hands and fingers, handle or feel; stoop, kneel, bend, or crawl; talk or hear. The employee frequently is required to climb and have good balance. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 50 pounds. This job requires vision.


WORK ENVIRONMENT:  The work environment can occasionally be hot, cold, dirty, exposure to extreme weather conditions, excessive noise, chemicals and stress.


Proud to be a drug free AA/EEO employer


About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

This company profile was created by AfterCollege and is about Envision. This page is not endorsed by or affiliated with Envision. For questions regarding company profiles, please email: care@aftercollege.com.