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Regional Manager - CIMs/Medical Scribes
Envision | Parsippany, New Jersey
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Job Description

EmCare is a leading provider of physician services for emergency departments, inpatient physician services, inpatient radiology management programs and anesthesiology services. Founded in 1972, EmCare has more than 570 exclusive contracts with client hospitals in nearly 42 states. We have an excellent opportunity for a Regional Manager – CIMs(Medical Scribes) to join our team in Parsippany, NJ!

Under the general supervision of the Director – CIMs/Medical Scribes, this position is responsible for the daily operations of the CIM/Scribe Department at assigned client hospitals. This includes but is not limited to site support and customer relations; staff management, performance management, and onboarding and credentialing for staff CIMs/Scribes, SST CIMs(Traveling Scribes), and Site Lead CIMs/Scribes; interviewing and staffing for sites in the region; participation in department initiatives.


Essential Functions of Job:


Site Support and Customer Relations

  • Develop relationships with customers (site Medical Directors and/or Associate Directors)
  • Identify and anticipate customer need and respond in an effective and timely manner

Staff Management for Region

  • Manage Lead CIMs/Scribes, SST CIMs/Scribes, and staff CIMs/Scribes
  • Maintain knowledge of company and departmental policies
  • Review, edit, and approve monthly schedules to ensure fair distribution of shifts (including weekends) and adequate coverage with the least amount of openings and overtime
  • Act as a resource for ongoing management of the schedule
  • Process status changes, terminations, pay increases etc.
  • Coordinate with other departments i.e. payroll, Human Resources, etc. to resolve issues

Performance Management

  • Communicate with Trainers to monitor trainee progress through successful completion of in office training
  • Communicate with Lead CIMs/Scribes to monitor trainee progress through successful completion of onsite training and throughout the 90-day period
  • Counsel Lead CIMs/Scribes on performance management i.e. providing constructive feedback, proper documentation
  • Gather feedback, write performance evaluations, and review with all CIMs/Scribes annually
  • Recognize when to start progressive discipline (i.e. verbal warning, performance improvement plan, etc.); properly document disciplinary issues; review plan with Human Resources Department for PIPs or higher levels of disciplinary action; hold disciplinary meetings as needed

Interviewing and Staffing

  • Track staffing needs and regularly update FTE spreadsheet for each site in the Region, notify recruiting of current and future openings
  • Interview candidates, provide timely feedback to Recruiter, and make hiring decisions consistent with staffing needs at the site

Onboarding and Credentialing

  • Complete EmCare Human Resources and IT paperwork for new hires
  • Complete onboarding paperwork for new hires/transfers/per diem appointments and ensure completion of client hospital requirements
  • Ensure completion of all new hire and ongoing compliance requirements i.e. coding meeting, web courses, PPDs, etc.

Assist with CIM departmental initiatives

  • Identify Department process improvement strategies and work to implement them
  • Participate in continuous efforts to further develop and refine training content


Education and Work Experience

  • Bachelor’s degree required
  • Master’s level coursework in health care management/administration preferred
  • A minimum of 2 years’ experience as a CIM/Scribe required
  • Advanced leadership skills as successfully demonstrated by work and/or academic experience required
  • Lead CIM/Scribe preferred

Knowledge and Skills

  • Excellent management, organization, facilitation, and planning skills
  • Strong problem solving and decision making skills
  • High level of attention to detail and accuracy
  • Demonstrated time management skills and ability to meet set deadlines
  • Excellent verbal and written communication, and strong presentation skills
  • Excellent interpersonal skills and customer service orientation
  • Ability to work both independently and collaboratively as a team member
  • Strong technical skills: Microsoft Office: Word, Excel, PowerPoint.


Other Requirements

  • Ability and willingness to travel

About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

This company profile was created by AfterCollege and is about Envision. This page is not endorsed by or affiliated with Envision. For questions regarding company profiles, please email: care@aftercollege.com.