Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
5/11/2017
Job Category:
Health Care Provider
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Care Attendant- Auburn Hills - Per Diem
Envision | Auburn Hills, Michigan
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Job Description

.

Crittenton, an Ascension Health at Home Company,

has an immediate opening for a

Care Attendant in the Auburn Hills area.

 

 

POSITION SUMMARY: 

This position is a paraprofessional prepared to assist a customer in personal care and home management as related to comfort, care and safety in the home. Under the direction of a Registered Nurse, provides total care or assists to a customer’s needs such as bathing, hair care and other personal hygiene.  May monitor the use of medications and vital signs, report and document physical and/or behavioral changes, assist with ambulation and transfers, and light housekeeping tasks.  Provides emotional support to customers and families while following safety, security, and infectious control policies and procedures.

 

Essential Duties and Responsibilities:

  • Excellent customer service. Always address by proper name. Always introduce yourself. Adheres to assigned schedules in customer’s home the majority of the time.  After instruction by the RN or Case Manager from payor provides total care or assists customers with the following as directed in client's care plan
    • Assists with ambulation.
    • Provides personal care and hygiene.
    • Bathes clients or assists with bathing.
    • Record Weights and Vital Signs
    • Positions and transfers.
    • Use of assistive device and mechanical device as needed.
    • Performs light housework essential to customer’s health needs, laundry. Meal preparation.
    • Transportation assistance MD appointments, grocery store and other community outings as directed.
  • Associate May Not:
    • Administer or pour medication as mandated by law.
    • Cut the fingernails or toenails of any patient.
    • Perform any type of heavy housework such as cleaning stoves with oven cleaners, moving heavy furniture or appliances, etc.
  • Encourages customer independence. Use of good body mechanics to ensure customer and employee safety.    
  • Follows care plans, initial teachings and instructions of supervisory professionals.
  • Observes, reports and documents any changes in condition.
  • Completes assigned duties and documents on care plan.
  • Reports customer concerns appropriately. 
  • Practices applicable universal precautions/bodily substance isolation. Safety security and hazardous material policies and procedures.
  • Work collaboratively as a team, report any misconducts or concerns regarding one of the coworkers.
  • Maintains accurate records of services performed, hours worked and miles traveled.
  • Submits time cards within required time.
  • Report to duty timely and contact customer as needed and notify scheduler of any delays.
  • Accepts new cases as requested. 
  • Participates in in-service education programs and training necessary to keep customer safe.
  • Demonstrates competencies as needed.
  • Seeks opportunities to provide out of the box type services with permission and direction by Supervisor.
  • Build relationships with customer for positive referral to agency.
  • Market agency positively with all customers and potential customers.

 

Non-Essential Duties and Responsibilities:

  • Perform other duties as assigned.

 

Minimum Qualifications:

 

Education/Licensing/Certification:

  • High School Diploma, GED or equivalent
  • Certified Nursing Assistant certification preferred
  • Valid driver’s license

               

    Experience:

  • One (1) year of prior Care Attendant (PCA) or family care experience required.

     

    Knowledge and Skills:

  • Basic computer skills or ability to acquire within three (3) months.

           

About Envision

Seattle — May 3, 2004 — Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that L,TUR Tourismus AG, the number one last-minute travel site in Germany, selected the Envision™ Click2Coach® solution to train its agents to provide better-quality customer service. Envision,s Click2Coach represents a unique approach to improving the effectiveness of contact center agents. Click2Coach integrates training, quality monitoring and evaluation tools for supervisors and eLearning for agents - allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service.

almato GmbH, the official reseller for the Envision Click2Coach solution in Germany, Austria and Switzerland, implemented Click2Coach in L,TUR,s Communication Center. almato understands the value of technology as it relates to corporate goals and objectives and focuses on the contact center industry delivering innovative technology solutions for businesses. 

"In one week, almato integrated Click2Coach into our IT infrastructure and trained our supervisors," said Alexandra Schulze Niehoff, head of communications center, L,TUR Tourismus AG. "In the next week, we fully incorporated Click2Coach into our daily business and started coaching our agents. Click2Coach made it easy to achieve the critical component of coaching we needed in this competitive market. Thanks to Click2Coach, the result is a continuous increase in direct travel sales."

"One of our most important goals in the development of Click2Coach was to help improve agent effectiveness immediately, efficiently and consistently," said Rodney Kuhn, Envision CEO. "As one of the first travel services in Europe to deploy Click2Coach, L,TUR is a great example of how our coaching innovations can enable companies to offer superior service and how Click2Coach is empowering agents around the world."

About L,Tur
L,TUR is the market leader for last-minute trips in Europe. Since 1987 L,TUR Tourismus AG, Baden-Baden, has been offering last-minute tours throughout the world. Since then almost 6 million holidaymakers have booked with L,TUR. With 140 L,TUR shops in six European countries - Germany, France, Netherlands, Austria, Switzerland, Poland - and 742.000 voyages sold in the year 2003, L,TUR is Europe,s last-minute market leader. This year the last-minute specialist expects a further growth.

About Envision
Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company’s scalable products are used by some of the world,s most customer-focused companies in a variety of industries, including finance, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company’s leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta, Toronto and Amsterdam.

This company profile was created by AfterCollege and is about Envision. This page is not endorsed by or affiliated with Envision. For questions regarding company profiles, please email: care@aftercollege.com.