Experience:
5+ years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
8/18/2019
Job Category:
Information Services
Technical Support Engineer - 64327593 - MG
(This job is no longer available)
Entegee | Chaska, MN
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Job Description

We are looking for a smart technician with a background in computing or IT to support an exciting R&D project! This is a hands-on job working with internal customers to troubleshoot and fix issues on a new prototype medical device project. Our product is an in-vitro diagnostics medical laboratory device, and combines robotics, chemistry, and computing to provide critical test result data to health care professionals.

In this role, you'll work with a group from a variety of different engineering and scientific backgrounds. You will use your troubleshooting skills to determine root cause of problems, submit issue reports, and deploy temporary countermeasures. You will use your skills to differentiate software, mechanical, and electrical issues and collect data to assist engineers with identifying solutions.

Additional responsibilities include installing and configuring Windows and Windows-based software, writing issue reports, and collecting reliability data metrics. Expect to spend a lot of time in our in-house laboratories working directly with the engineering team and scientists.

Responsibilities

* Respond to support requests
* Troubleshoot mechanical and software issues by reviewing data logs
* Write and submit bug and issue reports

Ability/willingness to occasionally work evenings (12-8) instead of normal business hours a plus.

Requirements:

Minimum qualifications

* 2- or 4-year degree in Computing, Software, IT, or similar other technical discipline

OR 5+ years of experience in software or technical support

* On-the-job experience troubleshooting software issues, especially on systems that include mechanical components.
* Excellent technical communication skills, both written and oral
* Strong critical thinking skills
* Good time management and multitasking capabilities

Additional Desirable Qualifications:

* Computer programming experience (E.g. Java, C#, Python)
* Has worked with medical devices
* Experience with ticketing or issue tracking software (Jira, TFS, etc.)
* Debugging experience, a plus

For more information about this position, please contact the Entegee New Hope, MN office at 763-577-9000 or techteam@entegee.com.

Please reference job # 64327593MG

Equal Opportunity Employer

Minorities/Women/Veterans/Disabled

About Entegee

ENTEGEE specializes in placing all levels of talent for direct hire, temporary, temp-to-hire and project based positions all over the U.S and around the world. We support industries such as: Aerospace/Aircraft Automation Automotive/Transportation Building/Construction Computer Hardware/Software Defense Electronics Energy/Utilities Material Handling Medical Petrochemical Semiconductor Telecommunications