Experience:
1-3 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
1/22/2018
Job Category:
Sales
Industry:
Other
Manager, Sales Support
(This job is no longer available)
Energy Focus | Solon, OH
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Job Description

Summary:

Manages daily activities of the operational sales support function. Oversees workflow of business process including sales reporting and customer service in support of the Sales team and the SVP Sales & Marketing. Maintains the integrity of the Company's database content within Salesforce.com (SFDC) to support marketing and sales initiatives working with the marketing team to implement and track customized marketing strategies utilizing SFDC. Manages sales support staff including customer service in the day-to-day performance of their jobs.

Responsibilities:

  • Lead the effective and efficient administration of the sales support team including customer services function, SFDC database administration and integration within the company
  • Maintain and administer financial controls per Company policies to ensure compliance
  • Assist in the development and enforcement of processes and Key Performance Indicators (KPIs) for Salesforce users
  • Upload, append, and generally maintain contact and account information within SFDC
  • Manage ongoing support requests and administrative needs of SFDC users
  • Develop and maintain reports, dashboards and processes to monitor data quality and integrity and validation rules. Assist in maintenance and delivery of quarterly sales forecast alongside VP & SVP Sales
  • Establish, document, and maintain standardized methods and processes for the customer service function
  • Responsible for setup and training of new users in SFDC system
  • Tradeshow, incoming call, and website lead management by confirming feed of leads into SFDC and assigning to the appropriate sales team member as a task with high priority
  • Develop strong business partnerships with sales staff, vendors and clients
  • Provide superior customer service and professional communication
  • Proactively research, educate, and advocate for the adoption of new SFDC features and use cases as appropriate
  • Coordinate with departmental leaders to identify opportunities to expand the scope of the sales support team within the company to further support and facilitate the integration between business processes and reporting
  • Additional duties as assigned

Education and Experience:

  • Bachelor's degree in related discipline or equivalent experience
  • Minimum 2-4 years' management experience in customer service in a related industry
  • Excellent listening and problem-solving skills are essential
  • Minimum of 2-3 years of SFDC experience in Client Relationship Management (CRM) technology policy adoption and strategy, sales, usage and trend reporting
  • An understanding of CRM as a strategy with experience in increasing the CRM value-add
  • Strong skills to effectively interface with client executives and multi -task teams; project management or leadership experience
  • Well-developed organizational and interpersonal communications skills
  • Excellent verbal and written communication skills, such as meeting facilitation, presentation and documentation
  • Proficient in Excel, Word, PowerPoint, and email software required
  • Detail-oriented

Qualifications

Applicants must be eligible to work in the specified location