5+ years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Job Category:
Business Analyst
(This job is no longer available)
Emerson Electric Co. | Saint Louis, MO
Grad Date

Not sure what types of jobs you are interested in?

Explore Jobs
Based on Your Education

Follow This Company

Job Description


Emerson's Enterprise Service Management Platform team is driving the digital transformation within Emerson IT by providing technology enablement, delivery leadership, and support for platforms supporting enterprise service delivery and operational processes.

Technology Enablement - Create, launch and scale digital solutions for the business of IT

Delivery Leadership - Provide technical and business analysis services to optimize business processes.

Administration & Support - Provide administration and support services to keep business processes running

The IT Business Analyst in this role will have a high degree of influence and visibility. The successful candidate will work closely with cross functional teams in several world areas and business units to drive digitization of IT processes. The successful candidate will be use data to influence right decisions and drive needed change. This role will have responsibility for business analysis as well as leading quality assurance with focus on automated testing.


* Work very closely with IT teams to understand business requirements and create business requirements and functional design documents

* Create and present functional and technical design including data analysis to business team, and gather feedback to influence solution design and approach

* Work with Development team to build/test the application/s on ServiceNow platform based on business requirements.

* Perform gap analysis: as is vs. to be and facilitate requirements gathering and process mapping workshop

* Document functional business requirements, process flow diagrams, and business cases

* Manage relationships with multiple teams for new solution features and technical support

* Participate in end to end implementation planning including project management, issue management, communication and change management

* Develop, review QA and UAT test scripts. Work with automated testing group to develop automated testing.

* Managing UAT with end users including coordination and user acceptance signoff

* Preparation of user documentation and training documentation as necessary

* Leverage business knowledge and expertise to drive business process improvements

* Accountable for the timely delivery of projects as per established roadmaps by working closely with the business teams

* Use data to drive improvement opportunities, decisions and change.
* Develop strong understanding of ServiceNow applications, modules, capabilities and licensing model to be able recommend appropriate solutions.
* Support subscription and license management including working with key stakeholders to forecast license demand and work with Vendor Management Office for purchase or renewals.
* Help support annual planning and budgeting process.



* Bachelor's Degree in Information Systems, Business Administration or any related field or Associates Degree with 8 years IT Experience.


* Two (2) or more years of IT related experience, such as business or quality analyst or One (1) or more years of experience on ServiceNow platform as consultant, developer, or architect
* Experience modeling business processes using a variety of tools and techniques

* Experience in testing for features, security, upgrade, and performance

* Ability to design, create and implement automated test cases for new & existing requirements

* Ability to articulate big picture approach to solutions and solution-oriented thinking

* Champion ideas and ability to influence others towards consensus, action, and change

Experience on ServiceNow Automated Testing Framework (ATF) is a nice to have

* Experience in the Business Management (ITBM) space including PPM, GRC, Performance Analytics and Financial Management is a plus

Agile and Business Analysis Certification is a plus

ITILv3 certified is a plus

Core Competencies

* A pro communicator - written, verbal, and presentation
* Excellent analytical, problem solving and troubleshooting skills with the ability to express technical issues to non-technical customers
* The initiative to anticipate problems and the confidence to proactively act to mitigate them
* Energized by highly motivated and hard-working team environment while being accountable for results with minimal direction
* Proactively maintain technical and functional knowledge applicable to the ServiceNow platform
* Influencing skills required to work with global diverse teams.

* Proactive with a desire to constantly improve the experience and solutions.

Work Authorization

No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-314-553-2544 (V/TTY/TDD) or by sending an email to idisability.administrator@emerson.com.