Experience:
No experience
Employment Type:
Full time
Posted:
2/6/2018
Job Category:
Customer Service
Industry:
Other
Computer Technician - COLUMBIA, MO and Surrounding Areas
(This job is no longer available)
Elite Tek Services, Inc. | Columbia, MO
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Job Description

Computer Field Service Technician - COLUMBIA, MO and SURROUNDING AREA

Position Summary

Responsible for performing on-site installation, maintenance, repair and/or installations of desktop products; may include - PC workstations, laptops, printers, terminals and associated devices. May also upgrade existing systems and conduct routine maintenance activities. Ensures compliance with company technical and quality standards/procedures, as well as the highest degree of customer satisfaction, at all times.

DETAILS

Full time - Averages approximately 20 - 30 hours per week, hours are not guaranteed, hours worked are hours paid

Location:

Base Support City COLUMBIA, MO & Surrounding Areas -- travel to local Client sites in Columbia and surrounding areas (60 mile radius)

Hours of Operation:

Generally 8:00AM to 6:00PM, but there will be instances in which service is required outside of those hours

Monday thru Sunday availability is required, but the support will primarily be Monday thru Friday, with occasional weekend service calls, as needed

Response Time:

Same Day or Next Day support is required as we are servicing Retail, Financial, and Insurance industry accounts

Additional Details:

Averages approximately 20 -30 hours per week; but number of hours per week are not guaranteed, hours worked are hours paid

Hourly rate:

$15.00 - $18.00 per hour; no benefits

Travel Time reimbursement

"PORTAL TO PORTAL":

Drive time is paid at the same hourly rate as On-site repair time (subject to evaluation by Elite mapping software)

Mileage reimbursement

"PORTAL TO PORTAL":

$0.34/mile driven (subject to evaluation by Elite in-house mapping software)

ON CALL SHIFT (rotation shift; every other week) is REQUIRED.

*details to be discussed during interview*

Requirements:

  • Travel to customer sites is mandatory and requires that candidate have a reliable vehicle available to them, without restriction, on a daily basis
  • A+ certification or equivalent experience
  • Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment
  • Performs basic computer hardware and software installations
  • Managing the shipping and tracking (Logistics) of all parts and associated paperwork, on daily basis, is mandatory
  • Ensures all systems work properly and equipment is packaged and transported correctly
  • Escalates problems and issues to a higher level of support.
  • This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction
  • Represents Elite Tek Services and it's Clients in a professional & businesslike manner
  • Communicates effectively with customers and associates
  • Interacts with customers, as directed, in a professional & businesslike manner; responding to routine technical questions or request for information

Additional details/requirements:

  • Employment is subject to Drug Test, Background Screen and DMV Records Screen
  • Communication & Responsiveness
  • Ability to work successfully independently
  • Commitment & Reliability
  • Organizational Skills
  • Patience to learn the job correctly in order to be successful!
  • Dress as required in professional and clean attire
  • Treating end-user Clients and their team members in a pleasant and friendly manner always offering a high level of customer service and respect

PHYSICAL REQUIREMENTS:

The physical demands described are those which must be met by an employee to successfully perform the essential functions of this job.

The person in this position must be able to:

  • Frequently talk, hear and see
  • Frequently use hands to handle objects, tools or controls
  • Regularly stand, walk, reach with hands and/or arms, and sit - all for long periods of time
  • Ability to lift up to 50 pounds
  • Frequently be able to read computer terminal screen and use keyboard
  • Ability to stand upright to repair equipment for possible long periods of time
  • Ability to crawl on the floor getting behind and/or under office furniture and/or equipment

Preferred Knowledge and Comfortable working with or LEARNING the following:

  • POS (Point of Sale) equipment
  • Laser Printers
  • PC desktop support

Possible Opportunities for Certifications (at customer's request):

  • Customer specific Certificates such as XEROX, LEXMARK, State Farm, HP, Dell Certifications

Qualifications

Applicants must be eligible to work in the specified location