Experience:
No experience
Employment Type:
Part time
Posted:
10/2/2017
Job Category:
Customer Service
Industry:
Other
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Computer Technician - Part-time - BURLINGTON, VT and Surrounding Areas
Elite Tek Services, Inc. | Burlington, Vermont
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Job Description

Computer Field Service Technician - part time - BURLINGTON, VT and SURROUNDING REGIONS

Position Summary

Responsible for performing on-site installation, maintenance, repair and/or installations of desktop products; may include - PC workstations, laptops, printers, terminals and associated devices. May also upgrade existing systems and conduct routine maintenance activities. Ensures compliance with company technical and quality standards/procedures, as well as the highest degree of customer satisfaction, at all times.

DETAILS

  • Part time - Averages approximately 15 - 20+ hours per week, hours are not guaranteed, hours worked are hours paid
  • Location: Base Support City BURLINGTON, VT -- travel to local Client sites in BURLINGTON, VT and surrounding areas (approximate 150 mile radius)

Hours of Operation:

    • Generally 8:00AM to 6:00PM, but there will be instances in which service is required outside of those hours
      • Monday thru Sunday availability is required, but the support will primarily be Monday thru Friday, with occasional weekend service calls, as needed
        • Response Time: Same Day or Next Day support is required as we are servicing Retail, Financial, and Insurance industry accounts

        Additional Details:

        1. Averages approximately 15 - 20+ hours per week; but number of hours per week are not guaranteed, hours worked are hours paid
        2. Hourly rate: $15.00 per hour; no benefits
        3. Travel Time reimbursement "PORTAL TO PORTAL": drive time is paid at the same hourly rate as On-site repair time (subject to evaluation by Elite mapping software)
        4. Mileage reimbursement "PORTAL TO PORTAL": $0.34/mile driven (subject to evaluation by Elite in-house mapping software)

        Requirements:

        • Travel to customer sites is mandatory and requires that candidate have a reliable vehicle available to them, without restriction, on a daily basis
        • A+ certification or equivalent experience
        • Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment
        • Performs basic computer hardware and software installations
        • Managing the shipping and tracking (Logistics) of all parts and associated paperwork, on daily basis, is mandatory
        • Ensures all systems work properly and equipment is packaged and transported correctly
        • Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction
        • Represents Elite Tek Services and it's Clients in a professional & businesslike manner
        • Communicates effectively with customers and associates
        • Interacts with customers, as directed, in a professional & businesslike manner; responding to routine technical questions or request for information

        Additional details/requirements:

        • Employment is subject to Drug Test, Background Screen and DMV Records Screen
        • Communication & Responsiveness
        • Ability to work successfully independently
        • Commitment & Reliability
        • Organizational Skills
        • Patience to learn the job correctly in order to be successful!
        • Dress as required in professional and clean attire
        • Treating end-user Clients and their team members in a pleasant and friendly manner always offering a high level of customer service and respect

        PHYSICAL REQUIREMENTS:

        The physical demands described are those which must be met by an employee to successfully perform the essential functions of this job.

        The person in this position must be able to:

        • Frequently talk, hear and see
        • Frequently use hands to handle objects, tools or controls
        • Regularly stand, walk, reach with hands and/or arms, and sit - all for long periods of time
        • Ability to lift up to 50 pounds
        • Frequently be able to read computer terminal screen and use keyboard
        • Ability to stand upright to repair equipment for possible long periods of time
        • Ability to crawl on the floor getting behind and/or under office furniture and/or equipment

        Preferred Knowledge and Comfortable working with or LEARNING the following:

        • POS (Point of Sale) equipment
        • Laser Printers
        • PC desktop support

        Possible Opportunities for Certifications (at customer's request):

        • Customer specific Certificates such as State Farm, HP or Lexmark Printer Certifications, Xerox

        Qualifications

        Applicants must be eligible to work in the specified location

        This company profile was created by AfterCollege and is about Elite Tek Services, Inc.. This page is not endorsed by or affiliated with Elite Tek Services, Inc.. For questions regarding company profiles, please email: care@aftercollege.com.