Experience:
No experience
Employment Type:
Part time
Posted:
9/12/2017
Job Category:
Customer Service
Industry:
Other
Compensation:
18.00
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IT Help Desk - Software Client Support - | Full Time - Temp to Hire
Elite Tek Services, Inc. | Milwaukee, Wisconsin
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Job Description

IT Help Desk - Software Client Support | Full Time - Temp to Hire

Location - Milwaukee, WI

Rate - $18.00

Duration - approximately 5 month temp assignment before Client decides to convert to full time or end assignment

Terms - temp to possible hire opportunity

Shift - Dept. is open from 7am-7pm Mon-Fri and 8am-5pm on weekends.

  • Requires ability to work 9.0 hour shift (1.0 hour unpaid lunch) within department hours
  • Shift changes are every 6 months and based on attendance.
  • Training would be Monday-Friday from 8:30am to 5:30pm.
  • Requires availability to work on the weekends.

Knowledge and Skills

  • Experience troubleshooting Windows OS is a must
    • adjusting startup programs and services
    • virus removal
    • print drivers
    • knowledge of common keys in the registry
  • Ideal candidate has worked with Microsoft Access in the past and is familiar working with tables and queries
  • Candidate should be able to read and understand XML as used in API transactions
  • Some SQL experience is a plus
  • Aptitude for providing excellent customer service
  • Good communication skills, both written and verbal
  • High level of problem solving skills
  • Excellent Telephone etiquette

Requirements:

  • Associate Degree or higher is required
  • Previous experience in a Phone based Technical Support role
  • During interview process, candidate will provide a written essay sample.

Skill set:

  • Excellent customer service skills
  • Strong Technical aptitude
  • Support is for software; no hardware or networking at all
  • Natural drive to learn more about technology and why software behaves the way it does.
  • Experience troubleshooting or handling difficult situations with a customer is a must.
  • Software is proprietary to Client so individual would need to go through training on special systems.

Primary Responsibilities:

  • Supports both internal and external users with technical and application issues. Monitors phone and email queues.
  • Provides first level assistance for defined problems and escalates tickets/calls as necessary.
  • Logs tickets and escalates to product support.
  • Tracks calls and documents problems.
  • Consults knowledge database to optimize resolutions and follows through on resolution with callers.
  • Answers, reads, and documents information into tracking tickets.
  • Cubicle like setting.

Qualifications

Applicants must be eligible to work in the specified location

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