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Assistant Account Executive - Crisis
Edelman | Washington, District of Columbia
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Job Description

Edelman Crisis and Risk protects clients against reputational risk through around-the-clock support and counsel. The assistance ranges from assessments of a client's initial vulnerability and capability to immersive crisis training and rapid-response crisis management. We help companies identify threats to reputation and the bottom line, minimize risk, manage issues and maximize crisis preparedness.

There is never a dull moment in Crisis and Risk so if you enjoy working in a face-paced and sometimes unpredictable business environment, then the Crisis and Risk Practice is the best place for you


The assistant account executive is responsible for supporting account teams in daily activities. S/he will learn Edelman's various consulting processes/approaches, including public engagement, message workshops, master narrative assignments, brand engagement, social media campaigns and stakeholder mapping exercises, and support account teams in the execution of these processes for clients. Expected competencies include:

Client Service:

* Demonstrate an understanding of the social media industry and basic principles of community engagement
* Understand key client information including business strategy, products and services, key customers and competitors
* Provide client service administration including preparing client status and activity reports, attending meetings and conference calls, compiling conversational monitoring reports and competitor coverage, scheduling and logistics
* Research, outline, write, edit and proofread materials, specifically content calendars for Facebook and Twitter
* Assist with research including analysis of online conversations
* Coordinate projects and events including inviting influencers, attending events, and preparing reports
* Demonstrate a general knowledge of social media tools, including Facebook, Twitter, Flickr, Gather.com,YouTube, etc.

People Development:

* Contribute to the performance appraisal process for peers, managers and interns
* Supervise interns/ trainees
* Understand internal operations and inter-team cooperation
* Commit to continuous learning and improvement of your tactical skills by attending Edelman University classes and seeking other training, including on-the-job training and mentoring

Business Development:

Participate in the new business process including research, audits and preparation of proposals

Financial Planning and Management:

* Understand account budget parameters and over-servicing
* Provide administrative support for team
* Record and submit time, expenses and POs to the right project codes on a timely basis - ideally daily, but no later than weekly
* Notify supervisor of any potential cost overruns
* Follow all Edelman financial policies and procedures


* Demonstrate behaviors consistent with Edelman's values and Code of Ethics and Business Conduct
* Live "in color" by exploring and being active in the world outside of work, including the arts, culture, politics, literature, charitable organizations and/or other personal passions

Product Capability and Development:

* Learn about Edelman's various capabilities and contribute ideas when appropriate about how to improve them and develop new capabilities
* Aid in the implementation of new capabilities
* Stay up to date with emerging technologies and trends

Basic Qualifications:

This is an entry-level account position. An assistant account executive will possess good interpersonal and communication skills along with the ability to work effectively with a variety of account service staff within a specific set of accounts.

Preferred Qualifications:

S/he will have excellent organizational skills, keen attention to detail and the ability to adapt to new conditions, assignments and deadlines. S/he will have solid knowledge of MS Office Suite, general office logistics and will pass a writing test. S/he will have an interest in pursuing a career in social media. S/he must have a strong work ethic and dedication to consistently provide quality work to his/her team and clients. Previous internship experience in the communications field and a bachelor's degree in a relevant field from an accredited college or university is preferred.

About Edelman

Edelman is the worlds largest independent public relations firm with 1,900 employees in 43 offices worldwide. Advertising Age recently profiled Edelman as one of their Best Agencies in 2004 and The Holmes Report named Edelman the 2004 International Agency of the Year. Edelmans network includes four specialty firms - Blue (advertising), First&42nd (management consulting), StrategyOne (research) and BioScience Communications (medical education and publishing) - making it possible to offer clients a comprehensive spectrum of communications.

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