1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
Store Manager
(This job is no longer available)
Eastern Mountain Sports | Portland, ME
Grad Date

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Job Description

Eastern Mountain Sports is looking for a Store Manager for our Portland, ME location. If you have a passion for Outdoor Sports and enjoy working with customers who share your same passion, then this may be the job for You!

See details below!

When you love what you do, is it still work?

The Store Manager is a senior-level store management position which reports directly to the District Manager within store operations. The Store Manager assumes a blended leadership role of both operations and merchandising while leading the entire store-level team to accomplish strategic objectives and overall sales goals.

In this role, the successful Store Manager will be an effective communicator with a motivational and persuasive personality, have a thorough understanding of retail sales techniques and thrive in a fast-paced, customer-focused environment. Having previous experience as a Store Manager in specialty retail or as an Assistant Manager for a large retailer will allow an easy transition into understanding all aspects of the business to ensure that focus remains on key business initiatives, store presentation, marketing execution and daily operational cost controls.

Developmental success in this role will lead into an elevated role within store operations or within our home office.


* Facilitate, Promote, and Supervise all aspects of customer service
* Lead by example while driving overall store performance
* Motivate team to strive to attain daily, weekly and monthly sales and operational goals
* Recruit, train and supervise sales and support staff
* Create a plan of succession for current staff members
* Ensure Operating Procedures are effectively implemented at all levels
* Achieve sales and labor goals via effective labor management
* Oversee general merchandising and store operations
* Partner with visual team in regards to merchandise presentation
* Successfully convey corporate communication down the management team as well as to line-level staff

Skills and Requirements:

* A varied schedule will include day, evening, weekend and holiday shifts.
* Prefer 3+ years of retail management experience; 1 year as a Store Manager preferred
* Prefer college degree
* Active participation in the sports EMS represents, highly preferred
* Ability to foster a customer-focused environment
* Ability to suggestively sell and be persuasive; coach others to maximize overall sales
* Strong business acumen and sales ability
* Ability to enable management and develop staff; team player
* Strong communication, inter-personal and people skills
* Basic understanding of P&L components
* Merchandising skills in both hardlines and softlines a plus
* Ability to manage multiple tasks and meet deadlines
* Organized, resourceful and driven to satisfy customer

IMPORTANT NOTE: Please list the sports you actively participate in under the "Skills" section of the application when applying.

Eastern Mountain Sports, a member of the SDI USA, LLC family also operating Bob's Stores, is an equal opportunity employer offering dynamic career opportunities and generous employee discounts.

About Eastern Mountain Sports

Eastern Mountain Sports was founded in 1967 in Wellesley Massachusetts by two rock climbers dissatisfied with the poor selection of climbing equipment they found in existing stores. In addition to selling climbing gear, they added a selection of camping equipment in hopes of making money from the hobby that had turned into a viable business. From this small store outside Boston, Eastern Mountain Sports has grown into one of the nation's leading outdoor specialty retailers, with more than 80 retail stores, and a formidable online presence. The company is now based in Peterborough, New Hampshire. The Eastern Mountain Sports Climbing School was started in Boston in 1968, and currently has 5 major locations and 8 satellite locations throughout the East, making it the oldest and largest climbing school in the eastern U.S. Along with the Climbing School, Eastern Mountain Sports operates a Kayak School, Ski School, Mountain Bike School and International Adventure Travel department (currently planning a 2009 Everest Summit bid). Special programs have also been added to accommodate handicapped and disabled participants. Since the inception of the first school, the mission has been to provide the best outdoor experience possible. The Eastern Mountain Sports Exploration Schools work closely with the American Mountain Guides Association, The American Canoe Association and the Professional Ski Instructors Association. All staff members are engaged in ongoing training for technical topics and specific individual development, as well as ongoing First Aid and Rescue Training. Outdoor activities have been proven to be an effective tool for addressing a variety of challenges: promoting good health and well-being, improving behavioral problems, building healthy relationships and improving morale in the workplace. Our programs are fun, challenging and educational. We can build a program to suit any organization's needs, and tailor it to children, teens, adults, clubs or business groups. Sessions may be scheduled for just a half day, a full day, multiple days or a whole season. In addition to our local programs, our Adventure Travel Department can tailor a custom hiking, skiing, biking or trekking adventure to any part of the world. Our Adventure Travel coordinator will work closely with you to put together a rewarding trip that will fit the physical and financial needs of your group, be it a three day trip to the White Mountains or a three week trek to the Himalaya.