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Employment Type:
Full time
Job Category:
Customer Service
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Tasting Room Manager - Bridlewood
E. & J. Gallo | Santa Ynez, California
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Job Description

Why E. & J. Gallo Winery?

E. & J. Gallo Winery was founded by two entrepreneurs-Ernest and Julio Gallo with a vision to democratize wine in the United States becoming the largest winery in the world.   This spirit continues today, where Gallo offers opportunities where we value innovation, collaboration, and creative thinking.  

As a Tasting Room Manager at Bridlewood Estate Winery, you will be responsible for the day to day operations of the tasting room in compliance with established policies and procedures.  You will manage the workflow for the tasting room, consumer events, and wine club operations.   You will strategize and brainstorm with your team to develop and implement visitor programs to increase sales as well as the overall guest experience.   You will develop, coach and mentor your team to ensure best practices and proper training is established.   You'll enjoy the challenge and be proud of your work. 

What You'll Do


  • You will contribute to our unique tasting experience at our Visitor Center. Communication skills and a positive attitude adds to our team environment

Consumer Experience Manager:

  • Develops and implements a successful vision/strategy, through strong leadership skills
  • Establishes standards for consistent delivery of customer service for all channels
  • Develops, maintains and assures adherence to operating budget
  • Ensures compliance with all applicable laws and regulations associated with the business
  • You will contribute to our unique tasting experience at our Visitor Center. Communication skills and a positive attitude adds to our team environment

People Manager:

  • Identifies, obtains and schedules staff resources and capabilities needed to accomplish objectives
  • Conducts performance evaluations; recommends salary adjustments; rewards employees or take disciplinary action as necessary; addresses complaints and resolves issues

What You Need

  • Bachelor's degree, including 5+ years of brand marketing, sales or trade marketing experience, containing customer service with increasing responsibilities 
  • Supervisor/Manager experience
  • Immediate MS Word, MS Excel, basic MS Access/MS PowerPoint

What Will Set You Apart

  • Winery or hospitality experience
  • Knowledge of wine industry and key competitors
  • Experience with financial reporting/budgets & POS system 

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