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Employment Type:
Full time
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E. & J. Gallo | Saint Helena, CA
Grad Date

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Job Description


Why E. & J. Gallo Winery?

Recently recognized by Glassdoor as one of the “Top 50 Best Places to Work”, we couldn’t be prouder of our employees. As a family-owned wine and spirits company with over 90 brands, the heart of our success story is our people. Our passions run deep and what unites us is an incredible culture of teamwork, innovation, and collaboration. Are you a passionate team player who is looking to grow your career? If so, apply today! Cheers! Your Talent & Gallo — A Perfect Pairing.

Our Tasting Room at Orin Swift is hiring a Tasting Room Supervisor to manage the guest experiennce and tastings! Supervises and provides direction to Orin Swift Cellars Tasting Room representatives. Leads tasting room operations in a manner that achieves established financial goals, ensures a rich consumer experience, builds consumer loyalty and reflects the brand essence.  .


  • Participates in the training, instruction, and development of tasting room reps.
  • Participates in the development of visitor programs consistent with brand equities.
  • Meets with tasting room reps to review product promotions.
  • Manages the assignment schedule for tasting room reps.
  • Oversees the onboarding program of new tasting room reps.
  • Schedules and conducts large group, VIP, and Trade tastings.
  • Participates in group tastings, , Wine Club events and guest experiences at the tasting room.
  • Coordinates workflow for the tasting room consumer events and wine club operations.
  • Educates tasting room staff and winery visitors on winery brands.
  • Leads the promotion and procurement of memberships into the Orin Swift wine club.
  • Researches, develops, composes, and coordinates tasting room programs to facilitate “best of industry” experience for each guest.
  • Plan and execute outreach tastings and hosts or pours at off-site outreach events including industry tastings and consumer events.
  • Provides expert responses to questions regarding winery brands.
  • Participates in monitoring and reviewing the progress and accuracy of the assigned work of tasting room reps.
  • Functions as informed resource for consumers regarding winemaking, winegrowing, and wine vintages, availability of products and brand award and accolades.
  • Understands and effectively communicates the Brand message.
  • Trains team members in the operation of cash registers and credit card terminals ensuring accurate and efficient use.  
  • Oversees tasting room wine and soft goods inventory including wine ordering, wine receiving, cycle counting, conducting quarterly inventories, and vintage transitions. Stocks merchandise and orders tasting room supplies as needed.
  • Processes phone orders and wine shipping orders complying with federal and state regulations.
  • Ensures all staff members execute regulatory policies e.g. checking winery guest’s identification, etc.
  • Recognizes the symptoms of intoxication takes necessary actions to ensure guest safety.
  • Coordinates Tasting Room maintenance and vendor requests.
  • Provides performance feedback to team members in a timely manner.
  • Must maintain satisfactory attendance, to include timeliness.
  • Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations.  If accountable for the work of others, responsible for ensuring their understanding and compliance.
  • This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
  • Responsible for training and development of subordinate staff.
  • Conducts performance evaluations; recommends salary adjustments; schedules and approves overtime; takes disciplinary action, as necessary; addresses complaints and resolves issues.


  • Bachelor’s degree plus 3 years of wine sales, retail sales, or hospitality experience reflecting increasing levels of responsibility;OR

    Associate’s Degree plus 5 years of wine sales, retail sales, or hospitality experience reflecting increasing levels of responsibility;OR

    7 years of wine sales, retail sales, or hospitality experience reflecting increasing levels of responsibility.

  • Required to be 21 years of age or older.
  • Required to lift and move cases of product weighing up to 45 pounds.
  • Required to work weekends and a flexible schedule.
  • Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
  • Skilled in writing simple correspondence.
  • Skilled in adding, subtracting, multiplying and dividing using whole numbers.
  • High school diploma or GED from an accredited institution.


  • Bachelor’s degree plus 5 years of wine sales, retail sales, or hospitality experience.
  • Skilled in the use of a cash register.
  • Skilled in communication, presentation, sales and customer service.
  • Skilled in calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
  • Skilled in basic Microsoft Office applications
  • Detailed knowledge of wine and wine production.
  • Knowledge of federal and state legal compliance related to tasting room operations preferred.
  • Skilled in personal selling, time management, and public speaking.
  • Experience effectively presenting information in one-on-one and small group situations to customers, clients and other employees of the organization.
  • Experience solving practical problems and dealing with a variety of concrete variables.

Gallo does not sponsor for employment based visas for this position now or in the future.
Rvequisition ID: 38841 

Equal Opportunity Employer