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Employment Type:
Full time
Job Category:
Customer Service
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E. & J. Gallo | Healdsburg, California
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Job Description

Why E. & J. Gallo Winery?

Recently recognized by Glassdoor as one of the “Top 50 Best Places to Work”, we couldn’t be prouder of our employees. As a family-owned wine and spirits company with over 90 brands, the heart of our success story is our people. Our passions run deep and what unites us is an incredible culture of teamwork, innovation, and collaboration. Are you a passionate team player who is looking to grow your career? If so, apply today! Cheers! Your Talent & Gallo — A Perfect Pairing.

J Winery and Vineyards is looking for a Tasting Room Lead who supports tasting room operations in a manner that achieves the established financial goals, ensures a rich consumer experience, builds consumer loyalty, and reflects the brand essence. Demonstrates superior product knowledge, effectively educates guests and staff using product presentations, and provides exceptional sales and customer service to winery guests.

What You Will Do:

  • Prepares the tasting room for daily opening and closing.
  • Presents selected wines for tasting and assist consumers with their purchases.
  • Develops positive relationships with customers and prospective customers.
  • Functions as an informed resource for consumers regarding winemaking, winegrowing, and wine vintages, availability of products and brand award and accolades.
  • Understands and effectively communicates the Brand message.
  • Promotes and procures Wine Club memberships.
  • Conducts property tours and VIP tastings.
  •  Represents Tasting Room at winery events.
  • Operates cash registers and credit card terminals accurately and efficiently.
  • Processes phone orders and wine shipping orders in compliance with federal and state regulations.
  • Stocks merchandise and supplies as needed.
  • Checks identification as required by state regulation for serving alcoholic beverages.
  • Recognizes the symptoms of intoxication and informs a manager.
  • In the absence of the Tasting Room Supervisor, monitors tasting room staff, ensuring all employees are assigned to appropriate venues. Makes decisions based upon tasting room capacity, staff, guests, etc. when necessary.
  •  Participates in the training and coaching of tasting room staff. Actively leads and supports wine education amongst the tasting room staff.
  • Provides constructive feedback to entry level tasting room staff.
  • Acts as the lead in the higher level venues, ensuring all guests receive best in class service and attention.
  • Represents the company and brand, professionally, graciously and enthusiastically.

What You Will Need:

  • High School Diploma or GED from an accredited institution.
  • Bachelor’s Degree plus 2 years of wine sales, retail sales, wine marketing, or hospitality experience reflecting increasing levels of responsibility; OR 6 years of wine sales, retail sales, wine marketing, or hospitality experience reflecting increasing levels of responsibility.
  • Cash register experience.
  • Required to be 21 years of age or older.
  • Required to work weekends and a flexible schedule as needed.
  • Required to lift and move product weighing up to 50 pounds.
  • Required to engage in frequent walking and standing.
  • Experienced in reading and comprehending simple instructions, correspondence, and memos.
  • Experienced in writing simple correspondence and procedures.
  • Skilled in adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions, and decimals.

To view a full job description, please click here.

Gallo does not sponsor for employment based visas for this position now or in the future.
Rvequisition ID: 38144 

Equal Opportunity Employer.

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