Req #: 54341
Mall/Shopping Center: Broad Street Plaza, Glen Allen
At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!
Assists store management in cash wrap operations. Ensures associates maintain an effective and organized cash wrap area while providing excellent service and observing and maintaining all register policies and procedures. Conducts new associate cashier training.
Performs the following functions: customer service, signing up new Rewards members, cashiering, store operations and merchandising. Complies with all policies and procedures associated with position, including maintaining a 95% attendance record.
Reports to Store Manager
-Ensures that the highest level of service is given to each customer making a transaction.
-Handles complex customer service situations and escalates service issues when appropriate
-Conducts cashier training
-Opens and closes all registers
-Maintains accurate count of petty cash
-Disburses, collects and maintains all walkie-talkies
-Ensures cash wrap is clean and well-stocked
-Authorized to perform all key turn transactions
-Audits media and register supplies. Informs management when supplies need to be ordered
-Completes all required closing paperwork
-Prepares nightly deposit for manager authorization
-Partners with MOD to accommodate cashier breaks
-Performs all other Sales Associate duties including the following:
oGreet every customer in the store, reading customer cues to "Match" service level to their expectations, explaining the rewards program and its benefits while ensuring Passionate, Friendly, Helpful and Real Service.
oMaintain a clean and organized store. Includes but is not limited to picking up trash in the aisles, returning shoes back where they belong according to DSW standards, cleaning the associate break room and restrooms, vacuuming the store, cleaning mirrors, cleaning the front walkway/stoop of the store, and any other housekeeping items deemed necessary.
oUnloads merchandise from trucks, places merchandise on the sales floor per DSW standards, completes markdowns, maintains clearance area standards, fills accessories, organizes and maintains the stockroom
SETTING GOALS - Plans and organizes work efficiently with DSW's mission as a compass. Generates new ideas, supports change. Continuously seeks new knowledge and uses new information effectively.
WORKING WITH OTHERS - Listens to others and values opinions, promotes a team atmosphere by demonstrating humility and respect, appreciates the importance of diversity. Builds effective relationships, relates well to others, delivers and responds to feedback in a constructive manner. Is dedicated to working with business partners to exceed the expectations of the customer (internal and external).
GETTING RESULTS - Takes initiative, is personally accountable for work performance; targets and achieves results. Simplifies and processes complex problems, understands underlying issues and addresses root causes, analyzes quantitative information and presents it in an effective way, seeks input from others and makes timely decisions.
Excellent organization and verbal communication skills
Proven ability to train others
Excellent customer service skills
Minimum high school graduate
Minimum 2 years retail experience required
Experience in high-volume cash wrap environment
DSW believes that all persons are entitled to equal employment opportunities. We do not discriminate against race, color, national origin, religion, sex, age, disability, genetic information, sexual orientation, gender identify or any other protected classification recognized by state or federal laws.