DSW is the destination for savvy shoe lovers everywhere. Aisles are filled with women's and men's dress, casual, and athletic shoes in an easy, self-service shopping environment. With a rapidly growing number of DSW stores and leased departments for other retailers, an ecommerce site, and a mobile site, DSW is fast becoming America's Favorite Place for Shoes! We also hope to become America's Favorite Place to Work by hiring candidates who exhibit our values: passion, accountability, collaboration, and humility.
The Loss Prevention Guard is responsible for providing excellent customer service, protecting company assets through activities in safety, inventory recovery, and internal and external theft. Candidates must have strong written and verbal communication skills as well as the ability to work independently or in a team environment. Must have an up to date NY State Security License. Reports to LP Manager. No direct reports. Must possess the ability to:
- Provide excellent customer service to all customers who enter/leave premises
- Monitor customer activity in the store for potential theft
- Complete assessments of operational, safety, and inventory control related procedures.
- Able to assist with apprehensions of internal and external theft issues.
- Serve as support to store management to ensure safe work environment.
- Prepare complete reports relative to all theft incidents, merchandise recoveries, and safe work environment.
- High School Diploma or equivalent preferred
- Possess strong verbal and written communication skills.
- Must be able to communicate with all levels of staff and management.
- Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines.
- Must be able to stand/walk sales floor for entire shift.
- Ability to make decisions in fast or stressful situations.
- NY State security guard certification needed
- Possess general operating knowledge of retail security camera equipment.
- Ability to work nights and weekends appropriate to retail business needs.
- Prior Loss Prevention/Security experience a plus.
WHERE SHOE LOVERS SHOP. WHERE SHOE LOVERS WORK.