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IT Intern
DornerWorks | Grand Rapids, Michigan
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Job Description

IT Intern

DornerWorks, located in Grand Rapids, is currently seeking an Intern to work in our Information Technology department during the current school year. This is is a great opportunity to work in the field you are studying!

What you will be doing:

* Assist internal users with computer or telephone problems.
* Conduct research to understand, explain and resolve technology issues.
* Communicate updates to users that have been or may be affected by a problem.
* Follow up with users after problems have been resolved.
* Set up new user workstations.
* Utilize tracking software to present recommendations and improvements for user systems.
* Initiate onboarding procedures for new users into the system.
* Ensure response times are quick and effective and appropriately resolve requests.
* Coordinate referrals to technical, professional or service personnel depending on the repair, training, service or issue.
* Work on system administration projects in coordination with the IT department.

What we need from you:

* Pursuing a degree in Computer Science, Information Technology or related field.
* Ability to communicate technical information to nontechnical personnel.
* Occasionally participates in 24x7 IT Support.
* Skill in organizing resources and establishing priorities.
* Working knowledge of Windows and Linux desktop operating systems.
* Basic understanding of PC hardware and troubleshooting.
* Ability to install and troubleshoot software and hardware.
* Understanding of desktop networking (wired and wireless).
* Ability to follow up on assignments from IT team.
* Ability to work individually with little supervision to complete tasks/projects.
* Ability to work in a team environment.
* Ability to complete tasks in a timely manner.
* Regularly required to stand or sit, reach, bend, crawl and move about the facilities and grounds.
* Ability to lift or move equipment weighing between 20 to 40 pounds.
* Availability to occasionally participate in 24X7 IT support.
* Unrestricted right to work in the US without requiring sponsorship

What we offer you…

* Competitive pay.
* Relaxed and open office space; where we work AND have fun together.
* A collaborative team where you can learn from and work with other outstanding technical minds.

To learn more about DornerWorks, please visit www.dornerworks.com.

DornerWorks is an equal opportunity employer and participates in the E-Verify program. EEO/M/F/Disabled/Veteran

This facility operates under International Traffic in Arms Regulations (ITAR), and therefore, any person hired must demonstrate with verifiable documentation that they are either: (i) a U.S. Citizen; (ii) an active Green Card Holder; or (iii) a "Protected Person" as defined by 8 U.S.C. 1324 (b)(a)(3).

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