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Customer Service Representative/ Load Planner
D.M. Bowman | Williamsport, Maryland
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Job Description

D.M. Bowman, Inc. is currently hiring a Customer Service Representative/ Load Planner to join our team at our location in Williamsport, MD!

Our company Customer Service Representative/Load Planner is responsible for providing timely, professional, efficient, and safe load selection to maximum driver productivity and retention, ensure adherence to company policies and procedures and maintain maximum efficiencies of utilization and customer service for our short-haul operation. This is a full-time opportunity working Monday-Friday on day shift.

Scope of Responsibility:

Responsible for booking freight for the drivers in the fleet

• Responsible for all planning of the drivers assigned in the fleet

• Scheduling pickups and deliveries of loads for customers

• Maintain complete and accurate documentation of freight order to include; billing, comments, pick-up directions, delivery directions and special instructions for dispatch personnel

• Contact customers to secure outbound and inbound freight volumes

• Other duties as assigned

Skills and Qualifications

• 4-year undergraduate degree in business or related field is preferred.

• High School Diploma or equivalent is required.

• Previous management/supervisory experience is preferred.

• Must possess effective listening skills and have excellent communication skills.

• Proficient in Microsoft Office Suite programs.

EOE – Drug-Free and Alcohol-Free Employer

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