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Employment Type:
Full time
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Lead Qualification Agent - Tempe, AZ
(This job is no longer available)
DHL Express | Tempe, AZ
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Job Description

We won! DHL Express has been awarded with the Global Top Employer for 2019 Start YOUR career with DHL today… DHL Express has immediate career opportunities available for Sales, Lead Qualification Agents in our Tempe, Arizona office. The Sales, Lead Qualification Agents will qualify leads by telephone and refer to the appropriate sales team. They will perform this by making outbound calls to or accepting inbound calls from prospective clients to determine the customer's needs, estimated shipment volume, revenue potential, and answer customer questions regarding DHL services. Key Responsibilities * Executes telephone calls to establish and qualify leads and prospects for the sales force * Handles incoming customer calls with the intent of extending contact to sell new or additional products and/or services and to provide customer satisfaction and retention * Handles inquiries generated by advertising * Records customer information and maintains data records in appropriate tool * Ensures information is recorded timely, accurately and in a clear understandable manner * Coordinates work activities to achieve the volume expected to meet operational requirements * Cultivating new qualified leads through both cold and warm calls (outbound/inbound) Skills & Qualifications * Entry level position offering career growth opportunities into DHL's Sales organization * BA/BS degree or currently pursuing a bachelor's degree preferred * Excellent oral communication skill * Inbound and outbound calling experience a plus * Strong PC skills and a working knowledge of MS Office and CRM * Strong ability to actively listen and determine customer's needs * Highly motivated, competitive, self-starter * Bilingual (Spanish) a plus DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics Facts and Figures * Travel Required <15% of="" the="">

About DHL Express

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

DHL Express, one of the business units of DHL, takes care of global dispatch and delivery of parcel and express shipments. Come discover the unique, international spirit of DHL in an atmosphere where your commitment is recognized and rewarded.

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. In fact, Business Week just named DHL "one of the best companies to launch a career."