Experience:
0-1 years of experience
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Employment Type:
Part time
Posted:
10/16/2019
Job Category:
Health Care Provider
Lead Clerk *Temporary NTE 1 Year* **12 Month Roster**
(This job is no longer available)
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Job Description

* Duties

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Duties

Summary

WHAT IS THE WAGE & INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

See Other Information for Locations.

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Responsibilities

WHAT DOES A LEAD CLERK DO? A Lead Clerk, either as a General or Mail and File, performs a vital role in the Service's ability to process, distribute and manage more than a million pieces of correspondence, including tax returns, each year. In this position, you will serve as a work leader over employees engaged in accomplishing day to day tasks either as a Mail and File or General Clerk. The Mail and File Clerk performs a critical role in processing both incoming and outgoing mail. On the other hand, the General Clerk is responsible for incoming and outgoing documents and files, once it is ready to be worked within the Business Division. Both of these clerks perform critical roles in the Services ability to serve million of taxpayers each year.

As a Lead Clerk you will:

* Serve as a work leader over employees engaged in accomplishing clerical work.
* Distribute, balance, monitor and report on workload in accordance with established workflow or job specialization. Assure equitable distribution among employees and timely accomplishment of assigned work load.
* Amend or reject work not meeting established standards and refers to supervisor any problems on meeting performance standards.
* Maintain current knowledge of procedures, policies and directives; answer questions; and provide both classroom and OJT instruction to employees.
* Resolve simple informal complaints, refers others to supervisor; report on performance, progress and training needs of employees and on other issues as appropriate.



WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.

Travel Required

Not required

Supervisory status

No

Promotion Potential

04


* Job family (Series)

0303 Miscellaneous Clerk And Assistant

Similar jobs

* Clerks, File
* File Clerks


* Requirements

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Requirements

Conditions of Employment

* Refer to Other Information
* Click "Print Preview" to review the entire announcement before applying.
* Must be a U.S. Citizen or National
* IRS Employees with Career or Career Conditional Appointments
* Qualifications

You must meet the following requirements by the closing date of this announcement.

GS-4 LEVEL: You must have one year of general experience at a level of difficulty and responsibility equivalent to the GS-03 grade level in the Federal service. General experience, for this position includes progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience.

OR

You may substitute education for general experience as follows: Two (2) years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school.

OR

You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

* The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
* To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education

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