Experience:
1-3 years of experience
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Employment Type:
Part time
Posted:
3/19/2019
Job Category:
Education
Program Manager *MSP, 12 Month Roster, Temporary NTE 1...
(This job is no longer available)
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Job Description

* Duties

HelpDuties Summary

WHAT DOES A PROGRAM/DEPARTMENT MANAGER DO? As a Program/Department Manager, generally a second level supervisor, you will be responsible for planning, organizing, directing, coordinating, controlling and evaluating the activities of subordinate organizations that will report to you. You will use your leadership skills, management techniques, methods, theories, principles, and labor employee relations concepts to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives within your organization. Generally, your organization will encompass a major metropolitan area, a State, or a small region of several States, depending on the taxpayer population and business services provided.

WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.

This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 4 vacancies, 2 in Seattle, 2 in Portland, may be filled during the life of this roster open period of 8/1/2018 to 6/4/2019, selections may be made through 9/2/2019. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed below as they become available in that location during the life of this roster. Applicants need to apply and be eligible by 11:59 pm Eastern Time (ET) at the close of each of the following cutoff dates to be considered: 8/15/2018, 12/6/2018, 3/6/2019 and 6/4/2019. Applicants may also update their applications by the cut off dates listed.

4 positions to be filled in W&I Service Centers, Fresno Accounts Management (Portland) at: 100 SW Main Street Portland, OR & 4 Positions to be filled in W&I Service Centers, Fresno Accounts Management (Seattle) at: 915 Second Avenue, Seattle, WA.

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Responsibilities

As a Program/Department Manager you will:

* Define business goals, develop work plans, and set short and long term priorities to be accomplished by subordinates.
* Direct, coordinate, and oversee work plans through subordinate managers and supervisors. Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
* Evaluate program implementation and effectiveness.
* Provide guidance, advice, counsel, or instruction to subordinates in resolving administrative and on technical problems.
* Manage relationships with functional executives of IRS operating divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank.
* Develop performance standards and evaluate work performance of subordinate supervisors and managers; Serve as the reviewing official on evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors.
* Manage and resolve group grievances, employee complaints, and/or other issues elevated to the second level.
* Make decisions and/or approve expenses on routine and/or non-routine, costly, or controversial requests and/or personnel related actions (e.g., selection, training, promotions).
* Serve as a coach and/or mentor to subordinate managers and/or employees on an on-going basis, tailoring the emphasis based on the particular needs and background.
* Initiate ways to improve efficiency of the department and increase the quality of the work directed; Find and implement ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building, or improve business practices.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.

Travel Required

Not required

Supervisory status

Yes

Promotion Potential

02

Who May ApplyThis job is open to…-Current IRS Internal/Agency Employees

Questions? This job is open to 1 group.


* Job family (Series)

0340 Program Management


* Requirements

HelpRequirements Conditions of Employment

* Please refer to "Conditions of Employment."
* Click "Print Preview" to review the entire announcement before applying.
* IRS Employees on Career or Career Conditional Appointments.
* Must be a U.S. Citizen or National.
* Qualifications

You must meet the following requirements by the closing date of this announcement.

BASIC REQUIREMENTS (PROGRAM/DEPARTMENT MANAGER): You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:

* Knowledge of management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight;
* Knowledge and understanding of programs, work functions, and staff hour planning methods and techniques in order to initiate, plan, organize, direct and manage the functions and employees of the operation;
* Knowledge of other work systems and processes which affect assigned functions and decisions concerning workflow, production, and quality;
* Knowledge of budget and fiscal methods used in establishing and maintaining an organization, (i.e. ability to maintain and manage financial resources);
* Knowledge of communicative techniques to effectively and diplomatically interact with internal and external customers; and
* Knowledge and understanding of regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled.
* The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
* To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education