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Employment Type:
Full time
Job Category:
Customer Service
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Customer Care Supervisor
Dental Prosthetic Services | Cedar Rapids, Iowa
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Job Description

Be the reason someone smiles today! Dental Prosthetic Services is looking for a dynamic customer care supervisor to manage day-to-day shipping and receiving and data entry activities, as well as lead a team that provides an outstanding customer experience.
Dental Prosthetic Services is a family owned, full-service dental laboratory with more than 45 years of history creating high quality dental restorations. We offer a competitive salary, benefits and on the job training. If you have a passion for developing a team, are detail oriented, and are committed to providing world class service, we encourage you to apply. 

Job duties Include:
  • Provide supervision and technical assistance to customer care team to attain individual, departmental, and organizational goals
  • Ensure that customer care team has excellent communication, problem-solving and professional phone etiquette skills for achieving high levels of customer service for both internal and external customers
  • Perform monthly one on ones to review performance and goals with the customer care team members
  • Serve as liaison with laboratory supervisors, quality assurance, and sales and marketing
  • Create and maintain delivery driver schedule
  • Communicate, train, and provide feedback with delivery drivers on customer and delivery information
  • Monitor business and process metrics to measure and manage customer care effectiveness.
  • Collaborate with the team and other departments to develop procedures and processes for improving the service provided to customers
  • Isolate and identify areas of improvement and training
  • Receive incoming cases and open and disinfect case for production.  Pack and ship cases for delivery
  • Performs scheduling function for each case
  • Accurately enter customer and case information into computer system
  • Invoice cases and assist with billing questions or issues
  • Check work tickets and billing paperwork for accuracy
  • Assist in answering multi-line phone system

Skills Required:
  • Excellent verbal and written communication skills
  • Demonstrated ability to provide effective feedback and coaching
  • Strong data entry skills
  • Exceptional attention to detail
  • Ability to work in a fast-paced environment
  • Ability to positively interact with internal and external customers
  • Self-directed with the ability to analyze and solve problems
  • Strong organizational and follow up skills
  • Ability to multitask
  • Ability to collaborate effectively in a team environment
  • Ability to lift 25 pounds
  • Ability to stand for long periods of time
  • College degree preferred
  • 2-5 years of supervisory, data entry, and customer service experience required

If you are interested in this position, click apply now to get started today!

DPS is an Equal Opportunity Employer.  Pre-employment drug screen required.

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